Candace Cox
Danville,IL
Summary
Dependable office assistant equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
15
15
years of professional experience
Work History
Front Desk Night Auditor
Quality Inn And Suites
05.2022 - Current
- Reviewed checklist on daily basis and planned shift accordingly..
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
Remote Operations Agent
Parcelshield
10.2021 - Current
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
Receptionist
Danville Neurology
11.2020 - 12.2020
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Supported the work of office staff by providing skilled clerical assistance
- Answered telephone calls to provide information, take messages and set up appointments.
Front Desk Night Auditor
Days Inn Hotel and Conference
01.2020 - 10.2020
- Compiled daily sales figures and prepared daily reports
- Finalized transactions completed daily and processed credit card transactions
- Reviewed hotel PMS system to balance with reservations system and correct discrepancies
- Managed guest reservations and room assignments.
Customer Service Representative
Genpact
11.2019 - 03.2020
- Answered incoming calls and assisted customers with questions
- Prepared order sheets and sent out invoices and statements for payments due.
Front Desk Night Auditor
Springhill Suites
10.2017 - 11.2019
- Opened and closed shifts by making cash drops
- Compiled daily sales figures and prepared daily reports
- Checked in guests by greeting, registering, and assigning rooms
- Verified guest information to accommodate special requests such as additional keys, package delivery, and storage of valuables.
Front Desk Receptionist
Stoney Creek Hotel and Conference Center
06.2018 - 03.2019
- Answered heavy volume phone calls and handled high traffic lobby area
- Ordered office supplies and maintained [Type] materials
- Answered telephone calls to provide information, take messages and set up appointments
- Managed incoming and outgoing mail and deliveries to support efficient office operations.
Education
Certificate program -
Nursing
DACC, DanvilleGED -
Danville Area Community College
Danville, IL2008
Skills
- Multi-line telephone operation
- Reception desk management
- Verbal communication
- Task prioritization
- Organization
- Clerical support
- Customer relations
- File management
- Hospitality services
- Customer Service
- Guest Reception
- Records Management
Timeline
Front Desk Night Auditor
Quality Inn And Suites
05.2022 - Current
Remote Operations Agent
Parcelshield
10.2021 - Current
Receptionist
Danville Neurology
11.2020 - 12.2020
Front Desk Night Auditor
Days Inn Hotel and Conference
01.2020 - 10.2020
Customer Service Representative
Genpact
11.2019 - 03.2020
Front Desk Receptionist
Stoney Creek Hotel and Conference Center
06.2018 - 03.2019
Front Desk Night Auditor
Springhill Suites
10.2017 - 11.2019
Certificate program -
Nursing
GED -
Danville Area Community College