Candace Cummings
Canal Winchester,USA
Summary
Sales professional with expertise in account management and process improvement. Proven ability to connect sales and service teams, ensuring seamless operations and high client satisfaction. Skilled in inventory management and implementing strategies that boost sales efficiency and enhance team collaboration.
Overview
19
19
years of professional experience
Work History
Sales Administrative Assistant, Customer Service
HT Hackney Company
Columbus, Ohio
09.2021 - 11.2022
- Executed inside sales strategies for a large retail chain.
- Supported outside sales team with price books, order entry, and rebate processing to enhance sales efficiency.
- Assisted customer service with order entry, return requests, and shortage reports to streamline operations.
- Updated pricing contracts and processed credits and rebates to ensure accurate billing.
- Worked in a temporary position that transitioned to permanent after 30 days.
Lead Sales Coordinator
GNCO/Towlift
Columbus, Ohio
11.2022 - Current
- Intermediary between Sales and Service: Manage new and used sales from receipt of assets to warranty registration
- Coached new sales coordinators on effective sales techniques to enhance team performance
- Managed inventory levels to maintain product availability for sales team
Account Manager- REMOTE
Universal Promotions Promotional Products
Boucherville, Canada
07.2018 - 08.2021
- Managed existing accounts and developed new Union accounts to expand business reach.
- Collaborated with Union clients to fulfill needs for USA/Union made promotional products.
- Participated in customer events to enhance brand presence within the Union and promote on-site sales of branded merchandise.
- Sourced products and coordinated with in house staff to place orders and meet deadlines and budgets in a timely manner.
- During the pandemic, assisted in marketing functions such as remerchandising our website, updating client databases, and coordinating PPE orders.
Account Manager
Halo Branded Solutions
Grandview Heights, Ohio
01.2018 - 05.2019
- Developed client presentations by researching products and creating visual materials, including product recommendations, virtual samples, and flyers; collaborated with Account Executive for pricing approval.
- Communicated with manufacturers and clients via phone and email to provide updates on orders and shipping information.
- Work with onsite customers with ordering, product suggestions, and inventory management.
- Coordinated drop ship and program order details with corporate staff to ensure timely fulfillment.
Regional Sales Representative
Tagmaster- A Division of Dard Products
Evanston, IL
07.2012 - 12.2017
- Managed sales territory covering Ohio, Michigan, Indiana, and Kentucky.
- Developed and implemented strategies to drive growth in existing customer sales.
- Trained inside sales team on effective use of CRM (Salesforce) to enhance sales processes.
- Provided personalized product recommendations based on customer needs to improve satisfaction.
- Emphasized product features based on analysis of customers' needs.
Outside Sales Representative
Bodek and Rhodes
Philadelphia, PA
08.2011 - 07.2012
- Managed sales territory across Ohio, Southern Indiana, Kentucky, and West Virginia, driving revenue growth through strategic client engagement.
- Sold to Promotional Products Distributors, Decorators, and Uniform Companies presenting the full suite of brands carried by Bodek and Rhodes.
- Scheduled 14 to 16 client appointments weekly to ensure consistent engagement.
- Responded to customer inquiries promptly, ensuring timely resolution and fostering strong client relationships.
- Addressed customer inquiries regarding products, prices, and availability, enhancing customer satisfaction and retention.
Regional Sales Representative
Logomark
Tustin, CA
08.2007 - 07.2011
- Surpassed annual quota by 20%.
- Managed sales territory across Ohio, Michigan, Indiana, Kentucky, and Western Pennsylvania.
- Scheduled and attended 14+ appointments weekly, fostering relationships and driving sales opportunities.
- Engaged in trade shows and sales conferences to network and promote products, expanding market presence..
- Addressed customer inquiries on products, prices, and availability, enhancing customer satisfaction.
- Emphasized product features based on analysis of customers' needs.
- Responded to customer inquiries in a timely manner
Education
Bachelor of Arts - French
Ohio University
Skills
- Sales operations expertise
- CRM proficiency
- Inventory management
- Process improvement
- Report generation
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Self-sufficiency
Timeline
Lead Sales Coordinator
GNCO/Towlift
11.2022 - Current
Sales Administrative Assistant, Customer Service
HT Hackney Company
09.2021 - 11.2022
Account Manager- REMOTE
Universal Promotions Promotional Products
07.2018 - 08.2021
Account Manager
Halo Branded Solutions
01.2018 - 05.2019
Regional Sales Representative
Tagmaster- A Division of Dard Products
07.2012 - 12.2017
Outside Sales Representative
Bodek and Rhodes
08.2011 - 07.2012
Regional Sales Representative
Logomark
08.2007 - 07.2011
Bachelor of Arts - French
Ohio University