Candace Dubose
Akron
Summary
Dynamic customer service professional with extensive experience at Epiphany Management Solution, adept at resolving complaints and enhancing satisfaction. Skilled in CRM software and negotiation, I excel in high-pressure environments, ensuring customer loyalty through effective problem-solving and attention to detail. Proven track record of improving processes based on customer feedback.
Knowledgeable customer service with background in consumer relations. Proven ability to handle customer inquiries and resolve issues efficiently, contributing to positive customer experience. Demonstrated expertise in communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Consumer Relations Representative
Epiphany Management Solution
09.2024 - 09.2025
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Maintained detailed records of all consumer interactions for future reference and analysis.
- Prevented potential losses by detecting fraudulent activities through keen observation during customer interactions.
- Making sure that all employees timesheets was correct and paid
- Calling the customers to let them know that would need to reach out to the insurance company for they can get a new budget for the Personal Care Assiant
- Analyzed customer feedback data to identify recurring issues, leading to targeted improvements within the department.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Remote Customer Service Specialist
ROI Vital Record Holdings LLC
01.2023 - 08.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assist clients that had medicaid/medicare
Customer Service Representative
Pilot Castastrophe Mangement Soultion
10.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assists clients with they rental insurance claims
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Akron Digital Acemdamy
Akron, OH06-2011
Skills
- Skilled negotiator
- Call center experience
- Complaint handling
- CRM software expertise
- A team Player
- Attentive to details
- Problem-solving abilities
- Multitasking
- Time management
- Excellent communication
- Computer skills
- Customer service excellence
- Organizational skills
- Phone etiquette
- Microsoft office
Languages
English
Timeline
Consumer Relations Representative
Epiphany Management Solution
09.2024 - 09.2025
Remote Customer Service Specialist
ROI Vital Record Holdings LLC
01.2023 - 08.2024
Customer Service Representative
Pilot Castastrophe Mangement Soultion
10.2019 - 01.2022
High School Diploma -
Akron Digital Acemdamy
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