Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Maxwell

Houston,TX

Summary

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence.

Overview

19
19
years of professional experience

Work History

Deli Manager

Sprouts Farmer Market
Pearland, TX
08.2023 - Current
  • Completed regular inventories of food and material stocks.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
  • Ensured compliance with health and safety regulations in the kitchen
  • Maintained accurate records of inventory and product ordering cycles.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Managed daily operations of the deli including staffing, scheduling, merchandising.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Reviewed invoices from vendors for accuracy prior to payment processing.
  • Monitored daily sales reports to maximize profitability.
  • Supervised deli staff to ensure efficient customer service.
  • Created promotional displays to attract customers to the deli section.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Provided guidance and mentorship to team members on how best to serve customers' needs.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Explained goals and expectations required of trainees.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Resolved customer complaints in a professional manner.
  • Enforced company policies and procedures while maintaining a positive work environment.
  • Addressed employee performance issues promptly while also providing feedback and coaching as needed.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Ordered necessary deli supplies to maintain stock levels.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Analyzed data from customer surveys to identify areas for improvement in service or product selection.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
  • Used Point of Sale register system to complete transactions.
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
  • Mentored newly hired staff in upselling techniques to improve sales.

Service Manager

Sprouts Farmer Market
Pearland, TX
12.2022 - 07.2023
  • Created detailed reports on service activities for senior management review.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Maintained inventory of parts and supplies, ensuring availability for service tasks.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Resolved customer complaints quickly and effectively.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Facilitated communication between the service department and other company divisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed competitive offerings to ensure the service department remained competitive.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Created standard operating procedures for all service functions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Implemented quality control measures to uphold company standards.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided technical support for hardware and software issues experienced by customers.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Hired and trained service department staff to drive performance.
  • Motivated and supported employees to maintain low turnover.

Head Cashier

Sprouts Farmer Market
Pearland, TX
01.2021 - 12.2022
  • Assisted other departments when needed by providing additional support during busy periods.
  • Maintained accurate financial records, including sales reports and daily reconciliation of cash drawers.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Evaluated and recommended improvements to the checkout area layout and cashier workflow to increase efficiency.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Developed strategies to minimize checkout wait times and improve overall customer shopping experience.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Collaborated with other department heads to streamline operations and enhance interdepartmental communication.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Managed cashier team, ensuring efficient transaction processing and high customer service standards.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
  • Facilitated team meetings to communicate targets, updates, and changes in store policies or procedures.
  • Participated in annual inventory audits to verify stock counts against physical inventories.
  • Trained new cashiers in POS system operation, customer service protocols, and store policies.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Conducted regular audits of cash registers to ensure accuracy and compliance with financial policies.

Bookkeeper

Kroger
League City, TX
04.2006 - 06.2020
  • Prepared financial statements, including balance sheets and income statements, for review by management.
  • Handled sensitive financial information with confidentiality and integrity.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Reconciled intercompany accounts on a regular basis.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Managed inventory records, adjusting entries for discrepancies and reporting changes.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
  • Documented transaction details to track and manage financial data.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Collaborated with external auditors during annual audits of company finances.
  • Tracked and reported charitable contributions and grants for nonprofit bookkeeping.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.
  • Processed expense reports, including verification of receipts and compliance with policies.
  • Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
  • Managed confidential employee and company documents, ensuring they are securely stored and handled.
  • Proofread correspondence before sending out on behalf of the executive team.
  • Acted as a liaison between different departments to facilitate communication and project collaboration.
  • Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
  • Greeted visitors in a courteous manner and directed them to the appropriate office or person.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Assisted in the preparation and monitoring of the office budget, processing invoices and expense reports to track financial expenditures.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Certificate of Technical Studies - Cosmetology

San Jacinto College
Pasadena, TX
12-2013

Skills

  • SharePoint administration
  • Power BI
  • Microsoft office
  • Payroll processing
  • Human Resources
  • Management
  • Food Handlers and TABC

Timeline

Deli Manager

Sprouts Farmer Market
08.2023 - Current

Service Manager

Sprouts Farmer Market
12.2022 - 07.2023

Head Cashier

Sprouts Farmer Market
01.2021 - 12.2022

Bookkeeper

Kroger
04.2006 - 06.2020

Certificate of Technical Studies - Cosmetology

San Jacinto College

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Monique Maxwell