Candace Erickson
McMinnville
Summary
Dynamic Print Production Coordinator with extensive experience at the Oregon Department of Administrative Services, demonstrating excellence in deadline management and quality assurance. Proven ability to enhance project workflows and reduce costs through strategic coordination. Skilled in problem-solving and effective communication, fostering collaboration and ensuring client satisfaction through the timely delivery of high-quality print projects. Adept at coordinating with team members to ensure projects are completed on schedule and adhere to high standards. Expertise includes quality control, vendor communication, and workflow optimization. Recognized for adaptability, reliability, and strong organizational skills. Proficient in Adobe Creative Suite and print management software.
Overview
14
14
years of professional experience
Work History
Print Production Coordinator
Oregon Department of Administrative Services
07.2023 - Current
- Conducted thorough reviews of proofs before final approval, ensuring accurate reproduction of original designs.
- Troubleshot complex issues that arose during the production process, applying problem-solving skills to find effective solutions and maintain project timelines.
- Coordinated cross-functional teams to ensure seamless communication throughout the print production process.
- Reduced production costs with strategic vendor negotiations and effective budget management.
- Managed multiple print projects simultaneously for a timely delivery, ensuring client satisfaction.
- Contributed creative input during brainstorming sessions, fostering a collaborative work environment and enhancing design quality.
- Assisted sales teams in developing persuasive proposals highlighting the value of our company''s print services offerings.
- Developed strong relationships with vendors, leading to better pricing and improved service levels.
- Improved quality control measures, resulting in fewer errors and increased customer satisfaction.
- Established detailed schedules for each project phase, effectively meeting tight deadlines under pressure.
- Evaluated job specifications accurately to generate precise estimates for clients, avoiding costly overruns or delays.
- Enhanced print production efficiency by streamlining project workflows and implementing time-saving processes.
- Maintained organized records of all completed projects for easy reference in future engagements or potential reprints requests from clients.
- Supervised ongoing daily production phases.
Customer Service Assistant AS1 Team Lead
Department of Administrative Services
02.2016 - 07.2023
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded proactively and positively to rapid change.
Temp Worker AS1
Galt Foundation - State of Oregon DAS
12.2014 - 02.2016
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Postal Support Employee Processing Clerk
USPS, United States Postal Service
11.2011 - 05.2014
- Contributed to cost savings initiatives by monitoring inventory levels of supplies and placing orders as needed, avoiding stock shortages.
- Collaborated with team members to optimize daily workflow and maintain an organized work environment.
- Assisted customers with inquiries regarding mailing services, providing accurate information and excellent customer service.
- Demonstrated adaptability by cross-training in multiple postal support functions to ensure seamless operations during staff absences or peak periods.
- Enhanced mail processing efficiency by accurately sorting and routing incoming mail to appropriate departments.
- Assisted with staff training initiatives aimed at improving overall departmental proficiency through sharing best practices gleaned from experience.
- Upheld a positive work environment by actively participating in team meetings and contributing valuable input to enhance operational efficiency.
- Facilitated smooth international mailing transactions by assisting customers with customs forms completion and providing necessary guidance on international shipping regulations.
- Reduced errors in postage calculation by consistently utilizing digital scales and rate charts for accurate charges on various types of mail.
Education
Prerequisites To Nursing
Blue Mountain Community College
Pendleton, ORCriminal Justice Administration
University of Phoenix
Tempe, AZ05-2012
Skills
- Deadline management
- Print production planning
- Digital printing
- Client relations
- Quality assurance
- Estimating costs
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Active listening
- Effective communication
- Print finishing techniques
- Variable data printing
Accomplishments
- Supervised team of 7 staff members.
- Documented and resolved backlog issues which led to DHS IE daily management and scope.
- Resolved product issue through consumer testing.
Timeline
Print Production Coordinator
Oregon Department of Administrative Services
07.2023 - Current
Customer Service Assistant AS1 Team Lead
Department of Administrative Services
02.2016 - 07.2023
Temp Worker AS1
Galt Foundation - State of Oregon DAS
12.2014 - 02.2016
Postal Support Employee Processing Clerk
USPS, United States Postal Service
11.2011 - 05.2014
Prerequisites To Nursing
Blue Mountain Community College
Criminal Justice Administration
University of Phoenix
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