Candace Flanigan
Melissa,TX
Summary
Communicates effectively and takes great pride in delivering excellent customer service. Strengths lie in planning, organizing, and effective time management to achieve company strategies, and goals. Quick to develop a strong working knowledge of company specific programs, as well as the use of a variety of computer applications. Takes pride in working independently or in a team environment. I am supportive and cheerful, and able to multi-task and achieve deadlines under pressure.
Qualified Appointment Scheduler with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.
Overview
35
35
years of professional experience
Work History
Patient Service Specialist/ Procedure Coordinator
Pain Management - Physicians Office
08.2021 - Current
- Tasks include: checking patient eligibility, scheduling follow-up appointments, scheduling procedures with various clinics and hospitals for doctors, developing patient relationships, and helping check patients in and out of the facility
- Greet patients and visitors with warmth, compassion, and to demonstrate commitment to exceptional service
- Completed numerous training courses regarding HIPPA standards, where achieving perfect scores regarding knowledge and comprehension were required
- Daily collections for appointments, procedures, anesthesia, and past due balances
- Obtaining data and paperwork from patients, inputting data in the electronic health record system known as (EHR), increased A/R by 85% over the last 3 years
- Place orders for all office supplies, maintain office cleanliness, for a healthy pleasant environment
Administrative Support
Madsen, Knepper & Associates, Inc.
09.2017 - 02.2019
- Provided efficient administrative support for the Regional and Office Managers as well as: direction of phones to eleven associates, assembly of reports including, client projects, monthly invoices and expense reports
- Scheduled and coordinated meetings, appointments, and air travel
- Managed all office duties relating to mail, supplies, and company errands
Temporary Agent
Quality Personnel
06.2017 - 08.2017
- Completed 3 month assignment as a Personal Assistant, reporting directly to the owner of multiple companies
- Duties include: managing assigned company and personal projects such as travel arrangements, organized time and daily management with scheduling of meetings, correspondence, development of necessary spreadsheets for all personal and professional contacts, phones, filing, e-mails, texts, faxes and personal errands
Administrative Assistant to Power of Attorney
11.2015 - 10.2016
- Worked independently, with minimum direction in support of a newly wealthy couple
- Managed all aspects of bank services, business and private accounts, establishing new services, arranged health care services, personal shopping, coordinated contract needs with POA and attorneys, and a variety of other duties, as necessary
Education
Essex Community College
Baltimore, MD01.2002
Howard Community College
Columbia, MD01.1994
Graduate -
Wilde Lake High School
Columbia, MD01.1991
Skills
- Microsoft Word
- PBX Systems
- Outlook Express
- Data Entry
- Practice Fusion (EHR)
- Advanced MD
- Professionalism and ethics
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Cross-cultural sensitivity
- Patient registration
- Client relations
- Active listening
References
- Marcia Phillips, Retired VP of Kelly Services, 410-491-7497
- Jennifer Stahler, Managing Owner; Murray & Mike's Catering, 843-860-6370
- Michelle Rogers, Sedgwick Insurance/ Personal, 817-673-3053
Timeline
Patient Service Specialist/ Procedure Coordinator
Pain Management - Physicians Office
08.2021 - Current
Administrative Support
Madsen, Knepper & Associates, Inc.
09.2017 - 02.2019
Temporary Agent
Quality Personnel
06.2017 - 08.2017
Administrative Assistant to Power of Attorney
11.2015 - 10.2016
Howard Community College
Graduate -
Wilde Lake High School
Essex Community College
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