Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candace Fleischer

Oxnard,ca

Summary

Dynamic Store Manager with a proven track record at Sprouts Farmer Market, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and strategic planning, resulting in increased profitability. Skilled in inventory management and fostering a collaborative culture, driving operational efficiency and employee engagement.

Overview

19
19
years of professional experience

Work History

Store Manager

Sprouts Farmer Market
09.2021 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.

Store Manager

Ralphs Grocery Store
08.2018 - 08.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Assistant Store Manager

Ralphs Grocery Store
08.2015 - 08.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Grocery Manager

Ralph's Grocery Store
03.2014 - 09.2017
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Performed key tasks to promote inviting grocery store appearance.
  • Implemented loss prevention strategies, resulting in reduced shrinkage rates.
  • Improved overall sales by identifying market trends and optimizing product selection.
  • Ensured compliance with local health regulations through diligent sanitation practices and staff training.
  • Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
  • Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
  • Trained and guided team members to maintain high productivity and performance metrics.

General Merchandise Manager Manager /District Trai

Ralphs Grocery Store
11.2011 - 03.2014
  • Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
  • Collaborated with vendors to negotiate favorable pricing, secure exclusive products, and maintain optimal stock levels.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
  • Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
  • Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
  • Devised strategic plans for visual merchandising updates in alignment with company branding guidelines and current market trends.
  • Analyzed sales data to identify trends and opportunities for growth within various product categories.
  • Conducted comprehensive market research to inform purchasing decisions and ensure a competitive product assortment.
  • Supported company initiatives through active participation in storewide marketing campaigns, special events, and community engagement efforts.
  • Developed high-performing teams through effective hiring, ongoing coaching, and performance evaluations.
  • Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
  • Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
  • Boosted employee morale with regular recognition programs, team-building events, and open communication channels.
  • Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
  • Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Bult positive relationships with vendors for consistent and reliable supply of products.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Price Integrity Coordinator

Fred Meyer
10.2006 - 09.2010
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Sales Associate

Fred Meyer
01.2006 - 09.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Education

Associate Of Applied Business - Criminal Justice

Soldotna Community College
Soldotna, AK

Associate Of Applied Science - Criminal Justice

Charter College
Oxnard, CA

Skills

  • Customer service/relations
  • Team leadership and coaching
  • Inventory management
  • Strategic thinker
  • Sales strategies
  • Operational efficiency
  • Strategic planning
  • Root-cause analysis
  • Risk management
  • Process improvements
  • Culture development
  • Marketing and promotions

Timeline

Store Manager

Sprouts Farmer Market
09.2021 - Current

Store Manager

Ralphs Grocery Store
08.2018 - 08.2021

Assistant Store Manager

Ralphs Grocery Store
08.2015 - 08.2018

Grocery Manager

Ralph's Grocery Store
03.2014 - 09.2017

General Merchandise Manager Manager /District Trai

Ralphs Grocery Store
11.2011 - 03.2014

Price Integrity Coordinator

Fred Meyer
10.2006 - 09.2010

Sales Associate

Fred Meyer
01.2006 - 09.2010

Associate Of Applied Business - Criminal Justice

Soldotna Community College

Associate Of Applied Science - Criminal Justice

Charter College

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