Candace Foxx
Oklahoma City,OK
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Farmers Insurance Company
02.2019 - 08.2023
- Managed over 50 customer calls per day with positive attitude and focus on customer satisfaction. Filing auto and homeowners claims, glass claims and provided roadside assistance. Provided claim updates and sent messages to adjuster for follow up.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Specialist
Hertz
01.2010 - 12.2018
- Handled over 100 calls per day and mitigated dissatisfaction by employing timely and on-point solutions. Resolved billing disputes on rentals, by making adjustments and providing goodwill credits when needed to retain customers. Resolved escalations in proficient and professional manner.
Education
No Degree - Medical Office
Heald Business College
Oakland, CA05.1998
High School Diploma -
El Cerrito High School
El Cerrito, CA06.1991
Skills
- Customer Service
- Billing Adjustments and Refunds
- Calm and Professional Under Pressure
- Verbal Communication
- Multi tasking
- MS Office Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Farmers Insurance Company
02.2019 - 08.2023
Customer Service Specialist
Hertz
01.2010 - 12.2018
No Degree - Medical Office
Heald Business College
High School Diploma -
El Cerrito High School
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