Candace Galbraith
Little Elm,TX
Summary
Operational Risk Analyst with expertise in risk assessments, issue management, control management, change management, and stakeholder collaboration. Adept at bridging business needs with corporate requirements to develop comprehensive risks, controls, and assessments. Skilled in managing complex projects and facilitating clear organizational communication. Committed to developing strategic solutions and process improvements in dynamic environments. Utilizes intuitive judgment, expertise, business requirements, and best practices to provide efficient and appropriate solutions. Always willing to accept a challenge, and curious to discover the 'why' of activities. Ability to generate valuable and prompt business decisions based on organizational priorities, changing business strategies, and environments.
Overview
18
18
years of professional experience
Work History
Operational Risk Analyst – Single-Family Operational Risk
Fannie Mae
11.2019 - 10.2024
- Served as SME to manage and produce comprehensive annual Risk and Control Self-Assessment (RCSA) for processes owned by business partners, identifying and documenting key and emerging risks and controls inventory, bridging the gap been business needs and corporate operational risk requirements
- Identified and designed risks and controls, to proactively assess, manage, and monitor operational risks, and implement effective planning to minimize risk and develop new or additional controls
- Managed key indicator monitoring and reporting to measure and manage operational risk and impacts, due to changes in the organizational structure, technology, financial, legal, and regulatory environment
- Tracked and addressed control deficiencies via Issue Management, investigating operational losses/issues and performing root cause analysis to mitigate risks and enhance business performance
- Led risk analysis initiatives by creating and analyzing process maps (Visio), risk control matrices, (RCMs), and risk control profiles (RCPs) to enhance operational transparency
- Administered quarterly business process change management assessments, ensuring operational controls remained effective and any identified issues were resolved within designated timeframes
- Operated GRC/Risk Works/Archer to populate or update risks, controls, records, risk assessments, and procedures
- Cultivated and enhanced risk environment by providing business partner education to identify loss events and issues, while providing oversight and support by performing the issue management process, requiring issue identification, root cause analysis, and action plan development to mitigate risks and enhance risk and control environment
- Led deep dive engagements with business partners to identify opportunities for improvements, and effectively challenge new business processes, risks, and controls
- Collaborated with business partners to produce/update procedures and conducted annual procedure reviews
- Developed presentation and presented Key Indicators (KIs) requirements to business partners, to bring awareness for monitoring, reporting, and managing operational risk and impacts
- Utilized corporate risk taxonomies and methodologies to properly support and complete all risk management activities
- Implemented the roles of Asset Portfolio Manager and Data Steward for Single-Family Division End-User Computing (EUC) tools, including, but not limited to, training business partners on EUCs, and completing the registration, change and retirement processes in the MyServices / Configuration Management Database (CMDB)
- Developed training and conducted Operational Risk 101 sessions, offered to business partners to provide education on all aspects of risk management, including how to identify, monitor, and assess risks and controls
- Coordinated required reporting and documentation for audit due diligence, collaborating with business partner and internal audit
Operational Risk Analyst, Credit Portfolio Management Program Office/Project Management
Fannie Mae
02.2014 - 11.2019
- Educated and guided business units in identifying loss events and issues, while providing oversight and support for creating actionable remediation plans
- Performed the roles of Asset Portfolio Manager and Data Steward for Single Family EUC tools, including, but not limited to training business partners on EUCs, and completing the registration, change and retirement processes
- Documented and maintained Delegation of Authority (DoA) memorandums and matrix for business partners to ensure proper authorities for business delegates to conduct company business
Non-Technical Project Manager – NSO Management Strategic Planning and Analytics
Fannie Mae
05.2012 - 02.2014
- Managed Project Management efforts between Fannie Mae and Freddie Mac for the Mortgage Electronic Registration System (MERS) Contingency Plan, developing a comprehensive plan addressing interruptions to or the dissolution of MERS
- Administered Document Retention Records by facilitating semi-annual record review process and completing a quarterly FHFA MRA and Recommendation Certification Process for policies and procedures
- Collaborated with business partners to produce and update procedures and job aids and conducted annual procedure review and publication process
- Developed business process diagrams using Visio to provide business partner illustrated process steps
- Led project to create a standardized business unit SharePoint site template, creating and providing training materials
- Restructured departmental Delegation of Authority (DoA) Retention process by creating an Annual Review and Monitoring process and restructuring the storage platform
Project Analyst – NSO Business Transformation Office
Fannie Mae
01.2012 - 05.2012
- Administered Documentum Program and Semi-Annual Records Inventory Review by developing and conducting training, creating, and updating Documentum Job Aids, and providing monthly utilization reporting to Senior Management
- Developed Documentum Guide with process steps and illustrations for management
- Supervised departmental Record Maintainer Program and maintained Record Maintainer Matrix
- Collaborated with business partners to produce and update procedures and job aids
Project Analyst – NSO Special Assets
Fannie Mae
03.2011 - 01.2012
- Developed RCSA Tracking Tool for Remediation Targets and Control Review
- Updated EUC inventories and ensured registrations with CMDB group and department teams
- Reported and reconciled monthly headcount to align with budget
- Produced monthly organizational charts and completed monthly updates to Business Continuity Plan
- Produced and published Monthly Management Deck
- Administered Documentum program, developed and managed training, as well as team job aids
Executive Administrative Assistant
Fannie Mae
09.2006 - 03.2011
- Provided administrative support for VP and six Directors (and their respective teams), developing presentations, organizational charts, SharePoint sites, and management reporting
- Organized details for travel logistics, calendar events, corporate agendas, and processed expense reports for management
- Completed on-boarding process of department employees and contractors (logistics, equipment, and system applications)
- Proactively created the ‘New Hire Guidebook’ for on-boarding of employees and contractors
- Coordinated corporate/departmental/team projects and events
Education
Bachelor - Business Administration in Marketing
Abilene Christian University
Skills
- Risk Assessments & Management
- Compliance Monitoring
- Audit Engagements
- Interpersonal Communication
- Root Cause Analysis
- Business Analysis
- Stakeholder Engagement
- Data Analysis & Research
- Project Management
Applications
- Experience using GRC Tools / Archer / Risk Works for risk, control, record, and procedure management
- Experience using SharePoint
- Experience using MyServices / Configuration Management Database (CMDB)
- Skilled in Microsoft Office Suite (Excel, Word, PowerPoint) and Microsoft Teams
- Experience using Visio
- Experience using Tableau
Timeline
Operational Risk Analyst – Single-Family Operational Risk
Fannie Mae
11.2019 - 10.2024
Operational Risk Analyst, Credit Portfolio Management Program Office/Project Management
Fannie Mae
02.2014 - 11.2019
Non-Technical Project Manager – NSO Management Strategic Planning and Analytics
Fannie Mae
05.2012 - 02.2014
Project Analyst – NSO Business Transformation Office
Fannie Mae
01.2012 - 05.2012
Project Analyst – NSO Special Assets
Fannie Mae
03.2011 - 01.2012
Executive Administrative Assistant
Fannie Mae
09.2006 - 03.2011
Bachelor - Business Administration in Marketing
Abilene Christian University
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