Summary

Overview

Work History

Education

Skills

Timeline

Candace Garza

Midland,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

years of professional experience

Work History

Office Manager

American Patrols, Inc.

06.2022 - 10.2025

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Gained proficiency in accounting software systems such as QuickBooks and Excel, streamlining data entry tasks and report generation processes.
Developed and delivered training programs for new hires within the Housing Coordinator role, ensuring a consistent level of knowledge and expertise among team members.
Calculated tenant rent amounts to prepare leases and contracts.
Implemented an efficient tracking system for tenant payments, reducing delinquency rates significantly.
Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Kept case files updated, accurate and aligned with requirements.
Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Used accounting software to reconcile accounts, track income, and generate invoices.
Made outbound calls to vendors and customers to discuss and resolve account needs.
Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
Prepared vendor invoices and processed incoming payments.
Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Reduced processing errors, implemented double-check system for all outgoing payments.
Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Maintained human resources information system and kept employee files up to date and accurate.
Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Completed background and reference checks to facilitate hiring and onboarding of employees.
Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
Developed customized training materials for new staff members to ensure consistent application of drug testing protocols across the team.

Assistant Manager

Affordable Storage

12.2019 - 05.2022

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Implemented staff training programs to elevate service standards and knowledge.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Administrative Assistant/Receptionist

Morris P. Hebert, Inc.

08.2019 - 12.2019

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Maintained complex digital filing system for financial information.
Arranged rapid office equipment repair and maintenance with vendors.
Maintained staff directory and company policy handbook for human resources department.
Routed incoming calls and faxes and drafted detailed messages to expedite response.

Administrative Assistant

Cimarex Energy

06.2019 - 07.2019

Documented daily work on production logs and work orders and discussed activities with management to optimize future production.
Maintained accurate records with compliant invoicing, payment processing and daily logs.
Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Implemented improvements to file systems and procedures.
Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.

Secretary

All About Hearing

02.2015 - 05.2019

Answered the phone's the and greeted callers enthusiastically.
Managed accounts receivable and payable operations.
Processed and filed records such as scanning paperwork and inputted all the information using Sycle.
Carefully wrote down all phone messages and relayed them to the appropriate personnel.
Produced and mailed fee invoices to patients.
Built and updated end of day reports with daily income/cost using excel.
Wrote and edited professional correspondence, memoranda and emails.
Ordered all office supplies including any stock items needed by the doctors.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Opened and properly distributed incoming mail.
Greeted customers and visitors in-person and via telephone calls.
Provided clerical support to company employees, including copying, faxing and file management.
Coached new employees on administrative procedures, company policies and performance standards.
Prepared packages for shipment, pickup or courier delivery to customers.
Trained new employees on multiple medical billing programs and data entry software.
Managed electronic records database and handled all file requests.
Verified insurance coverage to prepare for upcoming patient appointments.