Candace Genovese
Brea,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Head Cashier , Service Desk , Cashier
Home Depot
01.2017 - 02.2024
- Facilitated and logged store opening, closing, and shift changes.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
Customer Service Representative
Fedex
01.2007 - 09.2015
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Updated account information to maintain customer records.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Applied Science - Pharmacy Technition
06.1986
- Honor Roll [1986
- Awarded , Valedictorian
Skills
- Adaptability and Dependability
- Supply Restocking
- Accounting Software
- Active Listening
- Total Payment Calculation
- Liquor Law Compliance
- ID Verification
- Product restocking
- Punctuality
- Customer Assistance
- Retail Operations
- POS Systems
- Store policies understanding
Timeline
Head Cashier , Service Desk , Cashier - Home Depot
01.2017 - 02.2024
Customer Service Representative - Fedex
01.2007 - 09.2015
California Paramedical And Technical College - Associate of Applied Science, Pharmacy Technition
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