Summary
Overview
Work History
Education
Skills
Timeline
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Candace Gibson

Spokane

Summary

Dynamic Patient Experience Specialist with a proven track record at CHAS Health, enhancing patient satisfaction through innovative care solutions and effective conflict resolution. Skilled in clinical workflow optimization and adaptable communication, I streamline processes and empower patients, ensuring high-quality service delivery and improved operational efficiency.

Experienced with enhancing patient experiences through effective communication and service delivery. Utilizes conflict resolution techniques to address patient concerns promptly. Track record of building empathetic and supportive patient relationships.

Overview

5
5
years of professional experience

Work History

Patient Experience Specialist

CHAS Health
07.2022 - Current
  • Enhanced patient satisfaction by providing personalized care and addressing individual needs.
  • Empowered patients by providing resources on self-care management strategies after discharge from the hospital setting.
  • Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
  • Streamlined appointment scheduling processes to increase efficiency and reduce wait times.
  • Coordinated with clinical staff to ensure seamless handoffs between departments.
  • Trained new Patient Experience Specialists on best practices and policies, ensuring consistency across the team in delivering high-quality service standards.

Front Office

CHAS Health
07.2020 - 07.2022
  • Maintained and utilized a variety of health record indexes, storage, and retrieval systems
  • Worked effectively in fast-paced environments.
  • Provide customer service and scheduling as the first point of contact for CHAS Health.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

No Degree -

Spokane Community College
Spokane, WA

Riverside High School
Chattaroy, WA

Skills

  • Teamwork and collaboration
  • Goal oriented
  • Communication
  • Innovative thinking
  • Adaptable
  • Excellent time management skills
  • Clinical workflow optimization
  • Ability to multitask
  • Information confidentiality

Timeline

Patient Experience Specialist

CHAS Health
07.2022 - Current

Front Office

CHAS Health
07.2020 - 07.2022

No Degree -

Spokane Community College

Riverside High School

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