Candace Glynn
Waynesville,NC
Summary
Results-driven Dispatch Coordinator with expertise in resource allocation and scheduling software. Proven ability to enhance communication between clients and field staff, ensuring timely healthcare services.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
CarePartners/Pace
Asheville, North Carolina
02.2023 - 04.2025
- Coordinated daily dispatch schedules for healthcare service providers.
- Managed communication between clients and field staff to ensure timely services.
- Utilized scheduling software to allocate resources effectively across multiple locations.
- Trained new staff on dispatch procedures and software usage for operational success.
- Tracked real-time location of vehicles using GPS technology.
Bus Operator
Aramark-Doyon Joint Venture
Denali National Park, AK
04.2022 - 09.2022
- Conducted pre-trip inspections to ensure vehicle safety and readiness for operation.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Maintained accurate records of routes, schedules, and passenger counts throughout shifts.
- Communicated effectively with dispatch regarding route changes or passenger needs.
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
Transit Bus Operator
Asheville Transit
Asheville, North Carolina
03.2020 - 04.2022
- Operated transit buses along designated routes in Asheville community.
- Ensured passenger safety through adherence to traffic regulations and safety procedures.
- Assisted passengers with boarding, alighting, and providing route information.
- Conducted pre-trip inspections to confirm bus readiness and compliance with standards.
- Managed fare collection and maintained accurate records of passenger counts.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Reported any mechanical problems or incidents that occurred during transit operations.
Transit Bus Operator
ValleyRide
Boise, Idaho
07.2000 - 11.2017
- Operated transit buses along designated routes in the Boise community.
- Ensured passenger safety through adherence to traffic regulations and safety procedures.
- Assisted passengers with boarding, alighting, and providing route information.
- Conducted pre-trip inspections to confirm bus readiness and compliance with standards.
- Managed fare collection and maintained accurate records of passenger counts.
- Enforced passenger rules and regulations while providing courteous service.
- Maintained professional demeanor when dealing with difficult customers or situations.
Dispatcher
Valleyride
Boise, Idaho
07.2000 - 11.2017
- Communicated with drivers to provide real-time updates and support.
- Utilized dispatch software to track vehicle locations and optimize performance.
- Trained new dispatchers on procedures, tools, and company policies effectively.
- Monitored traffic conditions to adjust routes for timely service completion.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Education
GED -
Boise State University
Boise, ID02-1992
Skills
- Dispatch coordination
- Scheduling software
- GPS tracking
- Resource allocation
- Staff training
- Customer relationship management
- Vehicle inspection
- Time management
- Scheduling proficiency
- Transportation
- Record keeping
- Quick thinking
- Teamwork
Certification
CDL B
Accomplishments
Masters in Scheduling Route Match software
Timeline
Dispatch Coordinator
CarePartners/Pace
02.2023 - 04.2025
Bus Operator
Aramark-Doyon Joint Venture
04.2022 - 09.2022
Transit Bus Operator
Asheville Transit
03.2020 - 04.2022
Transit Bus Operator
ValleyRide
07.2000 - 11.2017
Dispatcher
Valleyride
07.2000 - 11.2017
GED -
Boise State University