Candace Gutierrez
Kansas City,MO
Summary
A dedicated professional with eight years of experience in pediatric healthcare, specializing in clerical support. Throughout her career, she has developed a strong foundation in medical office administration, working closely with healthcare teams to ensure smooth operations and exceptional patient care. Eager to expand her expertise. Embraces any opportunity for continued professional growth and development. Has a passion for learning and a commitment to making a positive impact, while always looking forward to new and exciting opportunities.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
KUMC - University of Kansas Medical Center
11.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
Practice Manager
Shawnee Mission Pediatrics
07.2022 - 10.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- quickbooks
- accounts payable
- accounts receivable
Assistant Practice Manager
Shawnee Mission Pediatrics
04.2016 - 07.2022
- Improved patient satisfaction by streamlining the appointment scheduling process.
- Optimized workflow processes for greater efficiency, allowing more time for direct patient interaction and care.
- Established a welcoming atmosphere for patients through exceptional customer service at every touchpoint within the practice environment.
- Developed and implemented office policies to ensure a smooth running practice and better patient experience.
- Assisted in the recruitment, hiring, and training of new staff members to support practice growth and excellence in patient service delivery.
- Acted as a liaison between physicians, staff, and patients, resolving any conflicts or concerns in a professional manner to maintain a positive practice environment.
- Maintained strict compliance with HIPAA guidelines by overseeing proper handling of sensitive patient information throughout all aspects of practice operations.
- Enhanced staff communication and collaboration with regular team meetings and training sessions.
- Coordinated staff schedules to maintain optimal coverage during peak hours while reducing overtime costs.
- Ordered all office supplies and kept check on inventory levels.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Supervised team of 40 office personnel.
Education
GED -
Bishop Miege High School
Roeland Park, KS 05-2014
Skills
- Customer service
- Teamwork
- Computer skills
- Problem-solving
- Attention to detail
- Microsoft Word
- Electronic health records
- Time management
- Payroll administration
- Multitasking
- Microsoft Excel
- New hire training
- Microsoft outlook
- Budget oversight
- Excellent communication
- Customer and client relations
- Organizational skills
- Computer proficiency
- Human resources
- Marketing
- Scheduling
Timeline
Administrative Assistant
KUMC - University of Kansas Medical Center
11.2024 - Current
Practice Manager
Shawnee Mission Pediatrics
07.2022 - 10.2024
Assistant Practice Manager
Shawnee Mission Pediatrics
04.2016 - 07.2022
GED -
Bishop Miege High School
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