Candace Halston
Atlanta,GA
Summary
Dedicated Assistant General manager with 7+ years professional experience in hospitality. I am seeking an opportunity that I can utilize my skills to build and help your company grown. I am skilled in customer relationship management, team building, employee training, and development. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Area Sales Coordinator
Auro Hotels / Home2 Suites By Hilton
01.2024 - Current
- Provide administrative support to the sales team, including managing calendars, scheduling appointments, and preparing documents and presentations.
- Assist with sales inquiries and requests, providing prompt and professional responses to potential clients.
- Collaborate with the sales team to coordinate meetings, events, and site tours for prospective clients.
- Maintain accurate and organized sales records, including contracts, bookings, and client information.
- Assist in the preparation and distribution of sales materials and promotional collateral.
- Monitor and update social media channels and online listings to enhance the hotel's online presence.
- Conduct market research to identify potential clients and competitive trends.
- Prepare and generate reports related to sales activities and performance.
- Adhere to all hotel policies, procedures, and safety regulations.
- PEP
- Amadeus Delphi
- OnQ R&I
Sales Associate
Express Clothing
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Catering Sales Coordinator
Embassy Suites Hilton
01.2023 - 10.2023
- Coordinate event setup and menus with clients
- Meet clients to discuss their event set up requirements and menu selections
- Enter all events and group information in Delphi program
- Type all event and group contracts
- Collect deposits for groups and groups
- Assist with making keys for groups
- Assist with making individual reservation for top clients
- Assist Director of sales with incoming groups when needed
- Put together proposals for events
- Complete BEO's for all events
- Keep Delphi up to date on all changes, cancellations and new bookings.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Amadeus Delphi
- OnQ Front desk
Assistant General Manager
Cottonwood Suites Savannah Hotel & Conference Center
09.2016 - 11.2022
- Ensure guest and team members satisfaction develop and monitor members performance especially the executive team and department heads providing supervision, and professional environment, scheduling, conducting evaluations, counseling, recognition , and reward
- Processed biweekly payroll to ADP and maintaining employee time records, including edits, corrections, and adjustments
- Kept and close eye on the front desk so that any issues arose could be handle promptly addressed and resolved
- Handling direct bills
- Ordering supplies for the hotel
- Handling overcharges, disputes, and reconciliations
- Monitoring guest feedback and reviews on OTA's and resolve guest complaints and service recovery
- Over all seeing day to day operations.
Front Desk Agent
Best Western
03.2015 - 09.2017
- Double-checked financial data for accuracy by comparing payment cards to identification
- Answered calls quickly and directed them to the appropriate guest or department
- Kept track of the cash in the drawer, made bank deposits, and posted charges for items that guests might order or use during their stay
- Immediately notified housekeeping and the maintenance department about guest room issues, such as 155 and 30, in order to expedite resolution
- Used Jonas Chorum to process reservations, check-ins, and check-outs
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
Housekeeping Supervisor
Janking
07.2014 - 02.2015
- Worked with the front desk to respond to all guest requests as quickly as possible
- Improved service delivery by 70%, exceeding the targeted sales goal
- Enforced proper and equipment usage to ensure adherence to safety protocols
- Managed daily workflow by prioritizing tasks and keeping a tight schedule
- Trained and mentored all new employees to ensure the highest possible level of service and performance
- Improved maintenance employee training programs were implemented by me
- Was in charge of scheduling, training, and performance monitoring for [Number] employees
- Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.
Education
Bachelor of science and Management -
University of Phoenix
Scottsdale, AZ01.2023
High School -
Johnson High School
Savannah, GA01.2005
Skills
- Customer relations
- Communication skills
- Hard-worker
- Supervision and training
- Team Player
- Performance improvements
- Strategies and goals
- Staff training
Timeline
Sales Associate
Express Clothing
04.2024 - Current
Area Sales Coordinator
Auro Hotels / Home2 Suites By Hilton
01.2024 - Current
Catering Sales Coordinator
Embassy Suites Hilton
01.2023 - 10.2023
Assistant General Manager
Cottonwood Suites Savannah Hotel & Conference Center
09.2016 - 11.2022
Front Desk Agent
Best Western
03.2015 - 09.2017
Housekeeping Supervisor
Janking
07.2014 - 02.2015
Bachelor of science and Management -
University of Phoenix
High School -
Johnson High School
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