Candace Hathaway
Beaverton,OR
Summary
Efficient Manager with a combined 15 years of experience in administration, retail, operations, customer service, sales, legal, and education. Customer-oriented with excellent interpersonal and communication skills. Dedicated to offering exceptional assistance to team members and customers. Positive and upbeat with strong relationship building abilities. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries along with staff administrative needs.
Overview
20
20
years of professional experience
Work History
Esthetician & Owner
Skin Spa LLC
2020.06 - Current
- Performs body treatments, including waxing, body wrap application and nano infusion.
- Manages all aspects of retail including research, pricing, and purchasing.
- Manages all aspects of social medial and marketing.
- Assess' condition of clients' skin in order to make recommendations to improve skin quality.
- Educates patients on treatment options.
- Sterilizes equipment, rooms, and retail for patient treatments.
- Resolves customer complaints and facilitates conflict resolutions.
- Designs personalized post treatment at home care procedures and products.
- Informs guests of appropriate products available to increase retail sales.
- Answers phone calls, emails and online inquiries.
- Stocks treatment rooms with proper supplies.
Bartender Shift Manager
Library Taphouse & Kitchen
2019.09 - 2022.11
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained 25 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Multi-Property Manager
Bright Apartments
2020.05 - 2021.08
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Consistent record of rental retention, payment, and turns.
Bartender & Manager on Duty
Growlers NKA Library Taphouse & Kitchen
2019.05 - 2020.03
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Kept bar presentable and well-stocked to meet customer needs.
Private Nanny & Substitute Teacher
Independant Contractor / Discovery Montessori
2017.03 - 2019.05
- Transportation to extracurricular activities.
- Assisted children with homework assignments and special projects.
- Coordinated activities to enhance physical and intellectual development.
- Communicated with children at age-appropriate levels to ensure understanding and foster relationships.
- Involved children in household chores and caring for pets.
- Prepared meals each shift to encourage good eating habits.
- Assisted teachers in classroom with projects and monitoring children based upon Montessori principles of love and logic.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and office cleaning.
- Assisted 100+ children with educational and emotional needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Office Manager
MacTek & IPhone Professor
2015.01 - 2017.12
- Assisted in startup growth from 300 sq ft. to 10,000 sq ft.
- Improved operational planning and business frameworks to enhance resource utilization, reduce waste, and improve sales.
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to sales.
- Interviewed and hired strong candidates for team openings.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Increased customer retention and satisfaction by closely monitoring team member performance and managing customer service.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Underwriter & Legal Assistant
Charter School Capital
2013.05 - 2014.06
- Worked with Owner to resolve any and all problems, improve operations and provide exceptional customer service.
- Developed team communications and information for legal team meetings.
- Created and prepared loan documents for clients.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Worked with clients to ensure understanding of rationale and details of financial strategies.
- Developed financial models for projects and presentations.
- Developed and managed up to thousands of receivable purchase cases.
- Researched 501c3 laws and regulations and delivered analysis and assessments to Owners.
- Carefully reviewed contracts and reported findings to support legal team in development of breach of contract defenses.
- Supported review and acceptance or denial of new or renewal business.
- Determined and documented loan conditions and communicated requirements and decisions.
Real Estate Legal Assistant
Routh Crabtree Olsen
2012.07 - 2013.05
- Accurate data entry for thousands of clients.
- Worked on 200-300 real estate cases weekly.
- Evaluated multiple facets of substantive law including domestic relations, bankruptcy, tenant and property law.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Drafted responses for exceptions on foreclosure procedural errors.
- Assisted with client interviews and background searches.
- Researched state statutes, decisions, legal articles, codes and documents
- Managed mailings.
Paralegal
Mohr Intellectual Property Law Solutions
2011.07 - 2012.07
- Assistance in creation and design of Access Database for entire company.
- Expanded cross-functional organizational capacity by collaborating with owner on company functions and common goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Researched Intellectual Property laws and regulations to deliver analysis and assessments to team members.
- Accurately managed data entry for thousands of clients and projects.
- Trained and managed 5 employees in best practices and protocols to ensure maximum productivity.
- Investigated facts, regulations, and laws to determine cause of action.
- Completed timely project management within budgetary constraints on multi-faceted office and legal issues for executive leaders.
- Answered client calls and responded to inquiries.
Customer Service & Accounts Payable
Grenade Gloves Snowboard Apparel
2008.02 - 2012.01
- Increased customer satisfaction by resolving issues.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Collected documents and made portfolios for collections accounts.
- Set up drafts and processed immediate payments.
- Used skip tracing and other techniques to locate debtors.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Maintained high volume of calls to meet demands.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Pre-Kindergarten Teacher
La Petite Academy
2005.01 - 2007.12
- Prepare lesson plans for pre-kindergarten room ages 4-6 years based upon Ohio State regulations and La Petite Academy guidelines.
- Monitored student's academic, social and emotional progress and recorded in individual files.
- Used classroom observations to create written assessments of student performance.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Education
Some College (No Degree) - Licensed Esthetician
Northwest College School of Beauty
Portland, ORBachelor of Science - Business Administration
Pioneer Pacific College
Wilsonville, ORAssociate of Applied Science - Paralegal Studies
Pioneer Pacific College
Wilsonville, OR12.2010
Skills
- Project Organization
- Microsoft Office Suite Proficiency
- Sales
- Reliability
- Collaboration
- Marketing
- Customer/Client relations
- Professional demeanor
- Administrative support
- Merchandising
- Verbal and written communication
Timeline
Esthetician & Owner
Skin Spa LLC
2020.06 - Current
Multi-Property Manager
Bright Apartments
2020.05 - 2021.08
Bartender Shift Manager
Library Taphouse & Kitchen
2019.09 - 2022.11
Bartender & Manager on Duty
Growlers NKA Library Taphouse & Kitchen
2019.05 - 2020.03
Private Nanny & Substitute Teacher
Independant Contractor / Discovery Montessori
2017.03 - 2019.05
Office Manager
MacTek & IPhone Professor
2015.01 - 2017.12
Underwriter & Legal Assistant
Charter School Capital
2013.05 - 2014.06
Real Estate Legal Assistant
Routh Crabtree Olsen
2012.07 - 2013.05
Paralegal
Mohr Intellectual Property Law Solutions
2011.07 - 2012.07
Customer Service & Accounts Payable
Grenade Gloves Snowboard Apparel
2008.02 - 2012.01
Pre-Kindergarten Teacher
La Petite Academy
2005.01 - 2007.12
Some College (No Degree) - Licensed Esthetician
Northwest College School of Beauty
Bachelor of Science - Business Administration
Pioneer Pacific College
Associate of Applied Science - Paralegal Studies
Pioneer Pacific College
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