Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candace Hayes

Victorville,CA

Summary

Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller. Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

20
20
years of professional experience
1
1
Certification

Work History

DSP

Ambitions of Idaho
Nampa, ID
2018.Jun - 2019.Apr
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared meals and snacks and fed clients.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Dental Assistant

Payette Family Dental
Payette, ID
10.2016 - 12.2017
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient x-rays and images for dentist review.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Call Center Representative

Citi Bank
Meridan, Idaho
06.2017 - 10.2017
  • Maintained accurate records of customer interactions for future reference.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Collection Representative

Pacific Bell
Pasadena
02.1999 - 07.2001
  • Assisted customers in understanding the terms of repayment plans and helped them stay current on their accounts.
  • Reviewed account histories and proposed solutions that best met the needs of both parties.
  • Conducted outbound calls using automated dialing systems as well as manual dials when necessary.
  • Contacted customers to discuss past due accounts and negotiated payment arrangements.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Maintained accurate records of all collection activities in computer system.
  • Ensured compliance with federal and state collections laws and regulations.
  • Utilized collections software and databases for efficient account management.

Education

Expanded Functions Dental Assisting -

Milan Institute
12.2015

General Education/Medical Assisting -

Wilson High School
06.1991

Skills

  • Communicating with clients
  • Analytical abilities
  • Data Entry
  • Problem-Solving
  • Task Prioritization
  • Payment Processing
  • Customer Service
  • Call Control
  • Data Gathering
  • Call Center Operations
  • Resolving issues
  • Call handling
  • Customer communications
  • Call Center Customer Service
  • Call Documentation
  • Needs Assessment

Certification

  • Radiology
  • Infection Control
  • CPR/First Aid

Timeline

DSP

Ambitions of Idaho
2018.Jun - 2019.Apr

Call Center Representative

Citi Bank
06.2017 - 10.2017

Dental Assistant

Payette Family Dental
10.2016 - 12.2017

Collection Representative

Pacific Bell
02.1999 - 07.2001

Expanded Functions Dental Assisting -

Milan Institute

General Education/Medical Assisting -

Wilson High School

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Candace Hayes