Candace Hickey
JBLM,WA
Summary
Professional with strong background in training and development, adept at designing and implementing effective training programs. Skilled in curriculum development, instructional design, and leveraging technology to enhance learning experiences. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results. Reliable, flexible, and focused on driving continuous improvement in organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Library Technician
JBLM Libraries- McChord Library
06.2023 - Current
- Established a Homeschool Hub to provide resources and curriculum based activities that meet the needs of the local homeschool families.
- Revamped library programs to meet staffing and budgeting needs.
- Assisted in training new Library Technicians as well as evaluated staff competency and provided feedback.
- Designed a STEAM inspired program to promote critical thinking and creativity through play.
- Supported community outreach initiatives by participating in local events promoting literacy and education.
- Assisted patrons in locating materials, enabling them to conduct research more effectively.
- Assisted with library and program budgets by tracking debits and credits to the GL accounts.
- Conducted After Action Reports, or written analyses of budget variances, staffing needs, and overall evaluation of successes and needs for improvements.
- Conceptualized children's programming, such as Jr TCG Guild, and the budget justification for funding of program resource requirements.
Teacher- 4th Grade
Van Buren School District
08.2021 - 03.2023
- Differentiated instruction to accommodate diverse learning needs, ensuring positive growth and development of all children.
- Maintained documentation of student progress for RTI, Response to Intervention, groups
- Implemented small group intervention instruction using assessment data to modify grouping as needed
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Partnered with colleagues to design curriculum framework and interventions that encompass social, emotional, physical, and cognitive development in alignment with state standards.
Teacher- 1st Grade
Fort Smith Public Schools
08.2020 - 08.2021
- Designed and implemented cross-curricular instruction to improve student engagement
- Planned small group instruction to bridge gaps in concept understanding within the classroom
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Student Teacher
Van Buren School District
01.2020 - 04.2020
- Created differentiated lesson plans that followed common core curriculum and 1st grade state standards
- Strengthened classroom management skills through collaboration with host teacher
- Planned small group instruction to bridge gaps in concept understanding
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Assisted in administering tests and other assessments to evaluate student progress.
- Utilized varied teaching techniques for different learning styles, ensuring all students had access to course material.
Early Childhood Education Paraprofessional
Fort Smith Public Schools
09.2018 - 12.2019
- Guided student exploration and learning in various common core curriculum driven centers
- Designed age appropriate art projects in accordance with state standards to showcase student creativity
- Created instructional materials to assist students in learning to spell and write their own name
- Assisted teacher in lesson plan creation and implementation, field trips and outdoor activities.
- Provided one-on-one support for students struggling with coursework, resulting in improved understanding and academic growth.
- Boosted overall classroom performance by implementing positive reinforcement strategies and fostering a supportive learning environment.
- Supported student safety during arrival, assisted with classroom instruction and coordinated daily lunch and dismissal transitions.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Substitute Teacher
Fort Smith Public Schools
10.2017 - 09.2018
- Implemented provided lesson plans in accordance of school and teacher expectation
- Monitored student progress and documented data as requested
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
Medicare Billing Specialist/Payroll Analyst
Golden Living Centers
01.2016 - 11.2017
- Delivered conflict resolution strategies to assist displeased customers
- Managed a high volume of Medicare claims, ensuring timely submission and payment for medical services rendered.
- Implemented effective collection strategies that resulted in increased payments from delinquent accounts.
- Audited patient accounts to identify discrepancies in billed services, correcting errors to ensure proper reimbursement.
- Trained new staff members on Medicare billing procedures and best practices, improving team efficiency.
- Resolved complex billing issues by conducting thorough research and collaborating with relevant parties.
- Supported audit teams during annual reviews by providing requested documentation in a timely manner, demonstrating strong organizational skills .
Insurance Reimbursement Specialist/Payment Posting Supervisor
HMA Shared Services Center
08.2010 - 01.2016
- Managed a high volume of claims, ensuring timely submission and payment for medical services rendered.
- Designed a training manual and implemented comprehensive training and professional development program for each position within the Payment Posting department.
- Trained new staff members and provided annual training on billing procedures and best practices, improving team efficiency.
- Contributed to the development of internal policies and procedures, ensuring consistency in best practices across the organization for optimal client outcomes.
- Developed custom reports to track key metrics, enabling data-driven decision-making for process improvements.
- Resolved complex billing issues by conducting thorough research and collaborating with relevant parties.
- Supported audit teams during annual reviews by providing requested documentation in a timely manner, demonstrating strong organizational skills .
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
Education
Bachelor of Arts - Interdisciplinary Studies (Education K-8)
Western Governors University
Salt Lake City, UT07.2020
Skills
- Outreach initiatives
- Event planning
- Records Management
- Acquisitions support
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Public Speaking
- Staff Training
- Data Analysis
- Marketing
- Microsoft Office and Google Workspace
Certification
- Elementary Education, K-6, Arkansas Department of Education, Provisional, 09/01/20
- Elementary Education, K-6, Arkansas Department of Education, Educator License, 06/01/21 - 12/01/25
- Middle Childhood Lang/SS, 4-8, Arkansas Department of Education, Provisional, 09/01/20
- Middle Childhood Lang/SS, 4-8, Arkansas Department of Education, Educator License, 06/01/21 - 12/01/25
- Middle Childhood Math/Science, 4-8, Arkansas Department of Education, Provisional, 09/01/20
- Middle Childhood Math/Science, 4-8, Arkansas Department of Education, Educator License, 06/01/21 - 12/01/25
- Family Service Credential, 09/01/19
Timeline
Library Technician
JBLM Libraries- McChord Library
06.2023 - Current
Teacher- 4th Grade
Van Buren School District
08.2021 - 03.2023
Teacher- 1st Grade
Fort Smith Public Schools
08.2020 - 08.2021
Student Teacher
Van Buren School District
01.2020 - 04.2020
Early Childhood Education Paraprofessional
Fort Smith Public Schools
09.2018 - 12.2019
Substitute Teacher
Fort Smith Public Schools
10.2017 - 09.2018
Medicare Billing Specialist/Payroll Analyst
Golden Living Centers
01.2016 - 11.2017
Insurance Reimbursement Specialist/Payment Posting Supervisor
HMA Shared Services Center
08.2010 - 01.2016
- Elementary Education, K-6, Arkansas Department of Education, Provisional, 09/01/20
- Elementary Education, K-6, Arkansas Department of Education, Educator License, 06/01/21 - 12/01/25
- Middle Childhood Lang/SS, 4-8, Arkansas Department of Education, Provisional, 09/01/20
- Middle Childhood Lang/SS, 4-8, Arkansas Department of Education, Educator License, 06/01/21 - 12/01/25
- Middle Childhood Math/Science, 4-8, Arkansas Department of Education, Provisional, 09/01/20
- Middle Childhood Math/Science, 4-8, Arkansas Department of Education, Educator License, 06/01/21 - 12/01/25
- Family Service Credential, 09/01/19
Bachelor of Arts - Interdisciplinary Studies (Education K-8)
Western Governors University
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