Candace Higgins
Paducah,TX
Summary
Conscientious Healthcare professional offering over 12 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
15
15
years of professional experience
Work History
National Certified Medical Assistant
Lourdes Mercy Primary Care
09.2021 - 11.2023
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
- Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
- Enhanced clinic efficiency by scheduling appointments and organizing patient flow to reduce wait times.
- Streamlined office operations by managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies by acting as a liaison.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Collaborated with healthcare team members to develop customized care plans tailored to individual patient needs.
- Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to team success with strong collaboration skills, assisting colleagues in various tasks when needed.
- Boosted immunization rates within the practice population by administering vaccinations according to established guidelines and schedules.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Medical Assistant
Paducah Physiatric Partners
01.2021 - 09.2021
- I worked as a medical assistant for Dr. Rommelman as well as the office receptionist, pre-cert coordinator and injection scheduler
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Checked in and out all patients for the day collecting copays and past due balances
- Obtained consent forms
- Obtained pre-certs for injections in the future to get proper prior authorization from the insurance companies
- Versed in dealing with work comp insurance
- Eligibility checks on all scheduled patients' insurance to be sure it is active and billable
- Primary contact for referrals incoming and outgoing
- Created new charts for each patient and fill out all past medical history, surgical history and medications/allergies
- I was the primary contact for scheduling injections for all our patients as it directly related to my job of getting pre-certs
- Took approximately 30-60 voicemails a day as well as checking each med refill call that came in to make sure they are up to date on visits,KASPER, and UDS
- Collected UDS from patients who required them
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
National Certified Medical Assistant
JPMA
01.2014 - 01.2018
- VFC program coordinator
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Streamlined office operations by managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies by acting as a liaison.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Collaborated with healthcare team members to develop customized care plans tailored to individual patient needs.
- Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
- Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
- Enhanced clinic efficiency by scheduling appointments and organizing patient flow to reduce wait times.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Taught patients about medications, procedures, and care plan instructions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to team success with strong collaboration skills, assisting colleagues in various tasks when needed.
- Boosted immunization rates within the practice population by administering vaccinations according to established guidelines and schedules.
- Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Accessioner
LabCorp of America
01.2014 - 12.2014
- I handled blood, urine, feces, brain tissue, and body tissue
- Each specimen had to be processed in under a minute
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Upheld compliance with regulatory standards by diligently adhering to established policies for specimen handling, storage, and disposal.
- Augmented overall laboratory performance by participating in continuous process improvement initiatives aimed at optimizing workflows and minimizing errors.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
- Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
- Upheld rigorous standards of confidentiality when managing sensitive patient information and test data during daily tasks.
- Followed safety protocols while handling hazardous materials.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Troubleshot and resolved equipment and process issues.
- Monitored and documented safety standards to verify compliance.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all employees.
- Maintained a clean and organized work area, promoting efficient workflow and reducing errors.
- Followed safety protocols when receiving, handling and storing specimens.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Monitor Technician
Baptist Hospital
01.2013 - 01.2014
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Adhered to strict hospital protocols regarding patient privacy and confidentiality throughout daily tasks and interactions.
- Provided accurate documentation of patient information for timely communication with medical staff.
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
- Enhanced patient safety by consistently monitoring vital signs and interpreting EKG data.
- Demonstrated commitment to continuous professional development by attending relevant courses and workshops related to cardiac monitoring practices.
- Assisted in the training of new Monitor Technicians, promoting a cohesive team environment and efficient workflow.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Safeguarded the accuracy of telemetry readings by carefully applying electrodes according to established guidelines.
- Streamlined organization of patient data through meticulous record-keeping practices, improving accessibility for medical personnel.
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
- Established effective communication channels with nursing staff for seamless coordination during emergency situations.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Ensured proper functioning of telemetry units through regular maintenance checks, reducing downtime and potential errors.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
SRNA
Murray Calloway County Hospital Home Health
01.2009 - 01.2013
- I was a SRNA and helped with ADLs, showers, house cleaning and keeping my patients company
- I also would do store runs and help with yard work
- I also assisted in HOSPICE care and Respite Care
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Education
LPN program - Nursing Practice
WKCTC
Paducah, KY10.2024
High School Diploma -
Calloway Co High School
Murray, KY04-2009
Skills
- HIPAA Regulations Understanding
- Vital signs monitoring
- Time management expertise
- Immunization Administration
- Patient Care Coordination
- Team collaboration abilities
- Emergency Response Preparedness
- Compassionate Patient Support
- Electronic Health Records Management
- Reliable team player
References
- LaTressa, Office Manager, 270-970-2609
- Trudy Quertermous, Office Manager, 270-205-7667
- Amber Griggs, Line Lead, 270-933-3475
- Cynthia Bowman-Stroud, Former Provider, 270-933-3045
Personal Information
- Age: 32
- Date of Birth: 01/07/91
Additional Information
References
Latressa Lamb 270-970-2609
Dr. Cindy Bowman-Stroud 270-933-3045
Paytra Brown 270-556-3546
Timeline
National Certified Medical Assistant
Lourdes Mercy Primary Care
09.2021 - 11.2023
Medical Assistant
Paducah Physiatric Partners
01.2021 - 09.2021
National Certified Medical Assistant
JPMA
01.2014 - 01.2018
Accessioner
LabCorp of America
01.2014 - 12.2014
Monitor Technician
Baptist Hospital
01.2013 - 01.2014
SRNA
Murray Calloway County Hospital Home Health
01.2009 - 01.2013
LPN program - Nursing Practice
WKCTC
High School Diploma -
Calloway Co High School
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