Candace Howard
Fort Riley,KS
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Analyst
CVS Health/Aetna
01.2022 - Current
- Facilitate over 25 comprehensive assessments of referred members' needs and eligibility, and propose courses of action for resolving their cases or fulfilling their requirements, by evaluating their Medicaid benefit plan and internal and external programs/services available
- Utilizing exceptional interpersonal skills and conflict resolution skills to resolve issues with individuals in crisis situations and establish relationships with community partners
- Utilize care management tools and review informative/data to conduct thorough assessment of members needs and eligibility of referred KanCare Medicaid eligible members meeting NCQA standards
- Recognize potential risk factors and service requirements that can affect member outcomes, and incorporate them into care planning elements with suitable reference to case management
- Employ motivational interviewing techniques to encourage active participation of members and facilitate modifications in their lifestyle/behavior, aiding them in attaining their highest level of health.
- Evaluated customer needs and feedback to drive product and service improvements
- Gathered, organized and input information into digital database
Vocational Rehabilitation Counselor- Remote
State of Kansas, Vocational Rehabilitation Services
09.2009 - 01.2022
- Provide support to eligible individuals with disabilities to help them prepare for, maintain, acquire, and/or progress in competitive, integrated employment
- Gathered and evaluated all relevant information to make informed decision on eligibility with precision
- Guaranteed prompt and cost-efficient delivery of services and supported customers in making progress towards their employment objectives
- Aided customers in selecting suitable employment opportunities by analyzing their strengths, resources, priorities, concerns, abilities, capabilities, interest, and aligning that information with prevailing job market
- Adhere to all documentation and data entry obligations in prompt manner, including recording interactions and activities with students, employers, and other entities, and establish and sustain orderly filing system.
Career Specialist
America's Graduates
06.2018 - 08.2018
- Delivered relevant curriculum and ensured that at-risk students attain specific JAG-K competencies through classroom instruction
- Managed testing programs, which included administering pre/post test as well as career interest surveys
- Customized JAG-K program and teaching techniques to meet the unique needs of each student and established an intervention plan for each individual
- Created employment prospects, engaged in public relation activities, participated in meetings, and delivered speeches to diverse community groups
- Aided students in securing and sustaining high-quality employment and/or pursing post-secondary educational programs after graduation including college admissions
- Championed JAG-K program and established pools of over 50 distinguished community leaders to support and provide job shadowing opportunities for students
Marketing Assistant
Stony Point Surgery Center/MEDARVA Foundation
02.2016 - 11.2016
- Assisted Marketing team with administrative support in implementing the overall Marketing Strategy
- Assisted with printed materials, verified specifications, proofread, approved final versions, and managed inventory
- By implementing project planning, Assisted developing marketing intern program that assisted with marketing projects to reach successful outcomes
- Provided support for social media community management and promptly handled urgent requests as necessary
- Additionally, assisted with coordinating product, event, and direct mail marketing for surgery center foundation
- Employed exceptional prioritization skills to efficiently meet deadline and fulfill business requirements
- Managed all social media communications on multiple platforms: Facebook, Twitter, Instagram and targeted media press releases; collaborated with numerous county departments to successfully promote monthly events
- Successfully assist screening over 2,000 children with MEDARVA Hearing and Screening Program that improved early detection of hearing and low vision loss using child friendly Plusoptix Mobile Screener
- Managed the creation of the MEDARVA Foundation Hearing and Screening coloring book project, which gets distributed to more than 2,000 students in the Richmond area.
Administrative Assistant
West Central Georgia Regional Hospital
08.2014 - 05.2015
- Drafted, received, and replied to intricate correspondence, ensuring that all outgoing information meets high quality standards
- Screened and handled over 50 incoming telephone calls per day and visitors, redirecting them to appropriate individuals as necessary
- Skills in tracking all company supplies to ensure adequate inventory levels and effectively communicating with vendors to facilitate prompt payment of invoices
- Established and upheld productive working relationships with hospital's Leadership team to promote organizational initiatives and goals while exhibited exceptional interpersonal skills
- Updated staff and partner directories, organizational charts, and email distribution lists, and manage conference room logistics
- If requested, attend meetings and record actionable points; compost minutes for distribution, and monitor action points for necessary follow up.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
Administrative Assistant
Bright Horizons Family Solutions/ TSYS Learning Center
10.2009 - 08.2014
- Guaranteed that all current, confidential, and sensitive documents such as licenses, attendance records, and other files are properly stored to meet accreditations
- Employing project coordination to organize over 50 yearly school events within budget and achieve success outcomes
- Utilized exceptional written communication skills to correspond with internal and external customers providing updates and educational materials
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
Education
Master of Science Human - Services | Family and Community Services
Purdue University Global
Indianapolis, IN2018
Bachelor of Science Social Science - Business Administration
Troy University
Troy, AL2010
Skills
- MS Excel
- Complex Problem-Solving
- Process Improvement
- Presentation Building
- Team Leadership
- Data Processing
- Information Gathering
- Continuous Improvements
- Team Meetings
- Office Automation
- Customer Relationship Management
- Understanding Customer Needs
Timeline
Analyst
CVS Health/Aetna
01.2022 - Current
Career Specialist
America's Graduates
06.2018 - 08.2018
Marketing Assistant
Stony Point Surgery Center/MEDARVA Foundation
02.2016 - 11.2016
Administrative Assistant
West Central Georgia Regional Hospital
08.2014 - 05.2015
Administrative Assistant
Bright Horizons Family Solutions/ TSYS Learning Center
10.2009 - 08.2014
Vocational Rehabilitation Counselor- Remote
State of Kansas, Vocational Rehabilitation Services
09.2009 - 01.2022
Master of Science Human - Services | Family and Community Services
Purdue University Global
Bachelor of Science Social Science - Business Administration
Troy University
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