Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candace Howell

Jacksonville,FL

Summary

Detail-oriented Administrative Professional with extensive experience supporting healthcare and departmental operations. Skilled in staffing coordination, employee onboarding and training, and maintaining confidential personnel records. Adept at streamlining office processes, improving workload efficiency, and ensuring accuracy in timekeeping and payroll functions. Recognized for strong organizational skills, attention to detail, and the ability to balance multiple priorities while supporting staff and leadership needs.

Overview

15
15
years of professional experience

Work History

CSX Operations

CSX
09.2023 - Current
  • Administrative Support: Draft and manage departmental correspondence, maintain accurate records, and prepare official communications including union-related correspondence regarding member standing, investigations, and status updates.
  • Payroll & Timekeeping: Process department payroll accurately and on time; monitor, track, and enter employee time off, FMLA leave, and daily staffing schedules to ensure compliance with policies and coverage needs.
  • Operations Support: Provide day-to-day support to departmental leadership, assist with process improvements, and coordinate resources to maintain efficient workflow.
  • Training & Onboarding: Support the onboarding of new hires by providing training, guidance, and documentation to ensure smooth integration into departmental operations.
  • Union Communication: Develop and distribute official communications to union members regarding standing, updates, and investigation statuses, ensuring accuracy and compliance with established agreements.

Pathology Reporting Specialist

Mayo Clinic
09.2022 - 09.2023
  • Correspondence Management: Draft, review, and distribute departmental correspondence between major educational medical institutions, ensuring timely and professional communication.
  • Interdepartmental Coordination: Initiated and facilitated correspondence between departments, serving as the primary liaison between department heads, staff, and external partners.
  • Data Management: Designed, maintained, and updated spreadsheets and information databases to track departmental reporting, cases, and workflow metrics.
  • Operational Support: Supported department leadership in day-to-day operations, fostering effective communication and streamlined reporting processes.
  • Relationship Management: Built and maintained strong professional relationships with staff, physicians, and external institutions to support seamless collaboration.

Administrative Assistant

MedCare Urgent Care
07.2019 - 08.2022
  • Employee Relations: Addressed and resolved employee complaints and staffing concerns while maintaining confidentiality and fostering a supportive work environment.
  • Staffing & Scheduling: Managed staff schedules to ensure adequate coverage for patient care, monitored attendance, and updated confidential employee databases.
  • Operational Oversight: Maintained and tracked inventory of medical and office supplies to ensure availability for urgent care operations.
  • Onboarding & Training: Led onboarding programs and conducted training sessions for new staff, ensuring proper integration into urgent care policies, systems, and procedures.
  • Compliance & Confidentiality: Oversaw sensitive employee information with discretion while upholding organizational standards and healthcare compliance requirements.

Administrative Assistant

RSFH
03.2011 - 07.2019
  • Administrative Support: Performed general clerical duties including scheduling, filing, and preparation of departmental correspondence.
  • Documentation & Records: Created, maintained, and updated confidential databases containing sensitive patient and staff information in compliance with hospital policies and privacy regulations.
  • Onboarding & Training: Assisted with onboarding and training of new staff members, providing guidance on departmental procedures and administrative systems.
  • Operational Coordination: Supported departmental leadership with day-to-day office operations, facilitating effective communication and workflow.

Education

Bachelor of Arts -

Francis Marion University
Florence, SC

Associate of Arts -

Trident Technical College
Charleston, SC

Skills

  • Problem-solving
  • Critical thinking
  • Organization and time management
  • Workflow Optimization
  • Process Management

Timeline

CSX Operations

CSX
09.2023 - Current

Pathology Reporting Specialist

Mayo Clinic
09.2022 - 09.2023

Administrative Assistant

MedCare Urgent Care
07.2019 - 08.2022

Administrative Assistant

RSFH
03.2011 - 07.2019

Bachelor of Arts -

Francis Marion University

Associate of Arts -

Trident Technical College

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