Summary
Overview
Work History
Skills
Timeline
Generic

Candace Hutchison

San Diego,CA

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

8
8
years of professional experience

Work History

Operations Manager

Best Buy Health
San Diego, CA
03.2019 - Current
  • Implemented policies, standard operating procedures, and managed quality and customer service.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Produced thorough, accurate and timely reports of project activities.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Managed multiple projects with competing deadlines simultaneously.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Created project status presentations for delivery to customers or project personnel.

WFM Manager

Best Buy Health
San Diego, CA
07.2018 - 07.2021
  • Developed and implemented workforce management strategies to ensure optimal productivity.
  • Monitored daily operations of the workforce team to ensure compliance with company policies and procedures.
  • Aligned HR policies with federal and local regulations.
  • Coordinated employee recognition programs designed to reward exceptional performance or dedication.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Provided leadership guidance in order to motivate staff and improve customer service standards.
  • Established and monitored employee attendance records, overtime requirements, vacation requests.
  • Ensured compliance with applicable laws or regulations related to employment practices or human resources.
  • Analyzed key performance indicators related to staffing, scheduling, and forecasting.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.

Customer Service Manager

Best Buy Health/GreatCall INC
San Diego, CA
05.2017 - 07.2018
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted research and reviewed findings to solve customer issues.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Recruited and trained new employees to meet job requirements.
  • Created reports on key performance indicators related to customer service effectiveness.
  • Created a new work stream focusing on customer retention. Creating workflows and processes for newly hired staff.

Skills

  • Data analysis
  • Problem-solving
  • Vendor sourcing
  • Business Requirements
  • Project management
  • Team management
  • Cross-functional collaboration

Timeline

Operations Manager

Best Buy Health
03.2019 - Current

WFM Manager

Best Buy Health
07.2018 - 07.2021

Customer Service Manager

Best Buy Health/GreatCall INC
05.2017 - 07.2018

Similar Profiles

CREATE PROFILE
Candace Hutchison