Candace Jackson
Kansas City,MO
Summary
Experienced with educational support, assisting in development and implementation of classroom activities. Utilizes strong interpersonal skills to foster supportive and engaging learning environment. Knowledge of effective classroom management techniques and instructional support.
Overview
17
17
years of professional experience
Work History
Paraprofessional/Special Education Paraprofessional
North Kansas City School District
03.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Service Representative
Consolidated Communications
08.2008 - 10.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Other - Transportation Specialist Representative/ Business Office Technology
Transportation Communications Union/Job Corps Advance Training
Kansas City, Missouri05.2001
High school or equivalent - General Studies
Watson Chapel High School
Pine Bluff, Arkansas05.1998
Skills
- Proficient in maintaining accuracy and precision for over a decade
- Strong ability to engage in active listening
- Effective communication and relationship-building skills
- Strong verbal and written communication
Timeline
Paraprofessional/Special Education Paraprofessional
North Kansas City School District
03.2022 - Current
Customer Service Representative
Consolidated Communications
08.2008 - 10.2014
High school or equivalent - General Studies
Watson Chapel High School
Other - Transportation Specialist Representative/ Business Office Technology
Transportation Communications Union/Job Corps Advance Training
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