Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Candace Jelks

MILWAUKEE,WI

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

14
14
years of professional experience

Work History

Bus Operator

Professional Transit Management of Waukesha
Waukesha, WI
12.2021 - Current
  • Safe operation of transit vehicle while following routes and schedules
  • Inform customers about fares, routes, schedules, and operating rules
  • Provided courteous customer service at all times while interacting with riders and colleagues alike.
  • Reported any mechanical issues or passenger disturbances to supervisors immediately.
  • Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
  • Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
  • Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
  • Assisted disabled passengers with boarding and exiting the bus at designated stops.
  • Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.

Store Manager

Citi Trends
West Allis, WI
05.2010 - 12.2021
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Ensured compliance with safety regulations and company policies.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

School Bus Driver

GO Riteway Transportation Group
Mequon, WI
01.2019 - 01.2021
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Monitored student behavior on the bus and enforced rules consistently.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Developed positive relationships with students through friendly interactions.
  • Operated motorized ramps and lifts to assist special needs students.

Education

Bachelor of Arts - General Studies

Southern New Hampshire University
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12.2024

Skills

  • Outstanding communication skills
  • Retail Inventory Management
  • Operations Management
  • Talent Recruitment
  • Customer Service Management
  • Payroll Management
  • Store Merchandising
  • POS Systems
  • Employee Training
  • Shift Scheduling
  • Performance Reviews
  • Recruiting and Hiring
  • Work Planning and Prioritization
  • Multitasking and Organization
  • Team Building and Leadership
  • Cash Management
  • Employee Supervision and Motivation
  • Passenger Assistance
  • Clean Driving Record

Affiliations

  • Member of Amalgamated Transit Union, Local 998

References

References available upon request.

Timeline

Bus Operator

Professional Transit Management of Waukesha
12.2021 - Current

School Bus Driver

GO Riteway Transportation Group
01.2019 - 01.2021

Store Manager

Citi Trends
05.2010 - 12.2021

Bachelor of Arts - General Studies

Southern New Hampshire University

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Candace Jelks