Summary
Overview
Work History
Education
Skills
Certification
Proficiencies
Key Qualifications
Timeline
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Candace Johnson

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Service Representative

CVS Pharmacy
07.2022 - Current
  • Provide telephone support to patients receiving life sustaining specialty drug therapy
  • Coordination and processing of new patient medication orders and reorders, which includes verifying benefits
  • Handle incoming calls from prescribers, patients and the customer care team, providing assistance and resolving concerns
  • Answer inbound calls and emails, resolve client issues, answer questions, and product functionality in a timely and professional manner

Consumer Advocate Case Manager

GE Appliances/ ASI
11.2018 - 07.2022
  • Managing caseloads of 25+ by providing support and guidance to ensure successful outcomes
  • Follow up with customers using phone, email or text to resolve appliance-related concerns, and close out cases with successful actions
  • Research, investigate and analyze information to resolve customer complaints and safety issues
  • Identifying customer needs by providing information about products, scheduling service repairs and providing a resolution for complaints
  • Assisting with escalated calls/cases

Customer Service Representative

Apple
05.2015 - 10.2018
  • Assist 50+ customers per day, with technical & billing issues, inquiries about products & services
  • Follow strict verification protocol and document information properly
  • Receive customer calls to provide step-by-step guidelines for the resolution of technical issues
  • Run diagnostic test, troubleshoot software, hardware and network issues

Education

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
01.2025

Skills

  • Problem solving skills
  • Time management skills
  • Attention to detail
  • Data entry (experience using 10-key number pad)
  • Customer Service oriented
  • Patient confidentiality
  • Active Listening
  • Computer Proficiency

Certification

Remington College, Memphis, TN, Medical Assistant Certification, Phlebotomy, Medical terminology, Electronic health records, Vital signs, Obtain and record patient medical history, Patient scheduling, Communication and interpersonal skills, CPR and First Aid Certification

Proficiencies

MS Excel, MS Word, 36 WPM

Key Qualifications

  • Medical Billing
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM, HCPCS, CPT)

Timeline

Pharmacy Service Representative

CVS Pharmacy
07.2022 - Current

Consumer Advocate Case Manager

GE Appliances/ ASI
11.2018 - 07.2022

Customer Service Representative

Apple
05.2015 - 10.2018

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy

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Candace Johnson