Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Candace Johnson

Guthrie,OK

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Office Of The President Senior Manager

AT&T Mobility
Guthrie, USA
05.2018 - 12.2024
  • Represented the organization at community events and public forums to promote its mission
  • Resolved escalated customer complaints in a timely manner
  • Utilized customer feedback surveys to drive continuous improvement initiatives
  • Provided timely responses to customers' questions on various products and services
  • Showcased ability to handle tough situations by employing diplomacy and maintaining a professional demeanor
  • Managed schedules for meetings, events, and activities by organizing resources and preventing conflicts

Customer Service Manager

AT&T Mobility
Oklahoma City, USA
07.2013 - 05.2018
  • Ensured accurate record-keeping of customer interactions to optimize future services
  • Maintained high levels of response accuracy through quality assurance checks on agents' calls
  • Built successful working relationships with a wide variety of stakeholders
  • Demonstrated strong communication abilities to successfully handle product and consumer complaints

Customer Service Representative

AT&T Mobility
Oklahoma City, USA
01.2007 - 07.2013
  • Provided accurate information to customers, responding to their inquiries promptly
  • Proficiently managed stressful scenarios by remaining composed and defused the tension
  • Enhanced customer experience by managing various inbound communication modes such as calls, chats and emails

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
05.2017

Skills

  • Proficient Time Management
  • Clear Verbal and Written Skills
  • Policy Compliance
  • Data Retention Management
  • Record Keeping Skills
  • Confidential Information Management
  • Collaborative Decision-Making

Accomplishments

  • 12 years of The President's Volunteer Service Award
  • Multi-year winner of Customer Excellence
  • Multiple Employee of the Month Awards
  • Manager Development Program Graduate
  • Customer Service Excellence Award

References

References available upon request.

Timeline

Office Of The President Senior Manager

AT&T Mobility
05.2018 - 12.2024

Customer Service Manager

AT&T Mobility
07.2013 - 05.2018

Customer Service Representative

AT&T Mobility
01.2007 - 07.2013

Associate of Science - Business Administration

Colorado Technical University

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Candace Johnson