Candace Green

As an administrative secretary front desk, there are many tasks. I assist in different departments from accounting, to safety and shipping/receiving.

• Scheduled office meetings and client appointments for staff teams.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Handled assignments independently with good judgement and critical thinking skills.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted with onboarding new employees by providing orientation materials, setting up workstations, and offering guidance on company policies.
• Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Preform clerical tasks and maintain main office operations.
• Answered multi-line phone system and enthusiastically greeted callers. On average would assist 20 or more parents per day.
• Provided clerical support to employees by copying, faxing, and filing documents.
• Entered data into system and updated administrators with information to keep records current.
• Screened visitors and issued badges to maintain safety and security.

• Provided technical support to clients regarding dialysis equipment
• Handled supervisor calls as requested and documented all incoming and outgoing calls within FDA compliance.
• Managed and prioritized multiple projects simultaneously, worked independently and drove results.
• Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
• Assisted over 18 patients per day via telephone with troubleshooting of medical devices.

• Prepared healthy, age-appropriate snacks and meals.
• Built positive and nurturing environments to support child social and emotional growth.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.

• Provided all assistant tasks to the owner/operator of the company including but not limited to; incoming calls, scheduling appointments, scheduling meetings, sending and receiving email, handling company invoices
• Understanding of excel, word, teams and other baseline computer programs was necessary
• Ran errands as needed for the company/owner.

• Taking in a high volume of customer based technical support calls, scheduling service appointments and maintaining communication/time management with our technicians.

• Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
• Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
• Managed and prioritized multiple projects simultaneously, worked independently and drove results.
• Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.