Proactive Administrative Office Manager and Commercial Service Manager with extensive experience in office management, client relations, and operational efficiency. Skilled in payroll administration, inventory management, and regulatory compliance. Bringing strong problem-solving abilities and attention to detail to drive business success and enhance customer satisfaction.
Overview
31
31
years of professional experience
Work History
Administrative Office Manager
Akamai Pest Solutions
10.2016 - 07.2020
Created a welcoming office environment by maintaining clean, organized spaces for staff use.
Updated reports, managed accounts, and generated reports for company database.
Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
Created new employee handbook, IT policies and disaster recovery procedures.
Completed bi-weekly payroll for 10 employees.
Commercial Service Manager
Terminix Commercial
01.2005 - 07.2014
Managed a diverse team of service professionals, fostering a positive work environment with open lines of communication.
. Acted as a key liaison between the commercial services team and other internal stakeholders ensuring seamless collaboration and successful project execution.
Collaborated with sales and marketing teams to develop targeted campaigns for up-selling services, boosting revenue growth.
Executed resource allocation strategies effectively managing personnel deployment across various projects based on workload demands.
Oversaw inventory management processes to maintain optimal levels of equipment parts while minimizing costs associated with excess stock.
Conducted regular performance reviews for staff members, ensuring consistent professional development opportunities were provided.
Ensured compliance with industry regulations, maintaining meticulous documentation on all services performed and safety protocols followed.
Organized monthly team meetings to discuss goals, challenges, successes, fostering a culture of continuous improvement within the commercial services division.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Owner/Operator Specialist
Pali Way Pest Control and Pest Control Consultant
03.1989 - 04.2014
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Negotiated contracts with vendors to secure favorable terms for the business.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Operated with safety and skill to avoid accidents and delays.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Education
High School Diploma -
Kaimuki High School
Honolulu, HI
06.1974
Skills
Scheduling and calendar management
Office Administration, Meeting Coordination
Account Reconciliation and Document Management
Employee Training including CPR/First Aid - Certified Trainer with Hawaii Red Cross