Candace Kemp
Fort Worth,Texas
Summary
- Extremely driven administrative professional with extensive knowledge of employee relations, business office, sales, and positive communication in a customer-focused position that works directly with clients and ensures a positive experience.
- Proven ability to work collaboratively with diverse groups and establish ongoing relationships
- Capable of quickly understanding how systems are used in order to provide efficient support
- Demonstrates outstanding customer orientation using strong communication skills
Overview
34
34
years of professional experience
Work History
Director of Operations
Ann Aaron Contracting & Roofing, LLC
2023.10 - Current
- Manage all office operations, Accounts Receivable & Accounts Payable, Handles all banking transactions, Support sales and project managers on all jobs, Support all customers throughout the entire process, Create roof estimates and invoices, Order roofing materials
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Developed systems and procedures to improve operational quality and team efficiency.
Assistant Administrator/Business Office Manager/HR
Colonial Gardens Memory Care of Fort Worth
2021.11 - 2023.10
- Hired all Employees, All Processes with PAYCOM, Accounts Payable with AHT, Co-Manage up to 45 Employees, Scheduling and On-Call for all Care Staff, Support the Executive Director in every way, Staff Support
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
- Optimized office workflow by creating user-friendly document templates for consistent formatting across various types of communications materials.
Administrator/Sales & Marketing
GoodLife Senior Living And Memory Care
2021.03 - 2021.11
- Owner asked me to return for Sales & Marketing, Worked leads into sales to increase Resident Census for 3 locations, Traveled from Fort Worth, Duncanville and Heath locations, Improving exterior and interior cosmetic details of communities and building maintenance to a certain extent due to my many years of experience with builders as a New Home Sales Consultant and Warranty Manager, Website Maintenance, Social Media, Google My Business, SEO
General Manager
Reds Roadhouse Wedding & Event Venue & Reds Smokehouse BBQ
2019.09 - 2020.10
- Sold Events and collected over $80,000 during COVID-19 Pandemic, Managed up to 15 Employees, Processed Payroll, Managed Social Media, SEO, Google My Business, Website Maintenance, Designed and created all marketing materials
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Executive Director
GoodLife Senior Living and Memory Care
2018.10 - 2019.08
- Hired and Trained all Employees, Increased resident census by selling rooms to families for their loved ones, Turned their Fort Worth location around financially from last place to 2nd company wide, SDP Payroll, Managed up to 25 Employees, Processed resident rent roll
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
New Home Sales Consultant
Oakdale Homes-Fort Worth, Texas
2018.03 - 2018.10
- Managed sales office in assigned community, Efficiently qualified prospective homebuyers, Handled all buyer needs throughout the entire building process, Negotiated Contracts, Exceeded sales goals
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
New Home Sales Consultant
Our Country Homes-Fort Worth, Texas
2015.11 - 2017.09
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
- Provided guidance to buyers throughout the decision-making process empowering them to make informed choices about their new homes.
- Increased new home sales by conducting thorough market research and implementing effective sales strategies.
New Home Sales Consultant
Dunhill Homes-Fort Worth, Texas
2015.02 - 2015.11
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
Sales Manager’s Assistant
Our Country Homes-North Richland Hills, Texas
2012.04 - 2015.02
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Part-Time-File Clerk
Plaza Medical Center-Fort Worth, Texas
2012.02 - 2012.10
- Collected patients discharged charts throughout the hospital, Prepared discharge records and scanned into Document Imaging Manager
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Located and retrieved requested documents in accordance with established policies.
Home Mortgage Consultant
Wells Fargo Home Mortgage, Saginaw, Texas
2010.11 - 2011.04
- Federally Registered with NMLS Lic#354988 (SAFE ACT), Generated new business, Sponsored Realtor Events to educate prospective buyers and Realtors on loan products, Developed marketing plan for individual realtors by designing postcards, flyers
- Assessed clients' financial data to determine loan suitability.
- Advised clients on loan process and specialized topics in home purchasing such as [Topic] and [Topic].
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
Loan Officer Assistant
PrimeLending, Bedford, Texas
2009.06 - 2010.11
- Assisted the Sr
- Loan Officer Richard Miller, Generated new business from Builders, Realtors and Internet leads, Attended networking events to promote business, Developed marketing plans, designing flyers and organizing home buyer seminars, Helped borrowers from start to finish throughout the loan process, Specialized in Down Payment Assistance Programs
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
New Home Sales Consultant
Wall Homes, Fort Worth, Texas
2008.08 - 2009.01
- Implemented marketing plan for subdivision and developed own sales strategy, Managed sales office in assigned community, Efficiently qualified prospective homebuyers, Negotiated Contracts, Exceeded sales goals
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
Regional Sales Manager
Choice Homes, Fort Worth, Texas
1999.07 - 2008.08
- Quickly promoted from Warranty Manager to New Home Sales Consultant then to Regional Sales Manager, Managed up to 25 Employees, Highly skilled in opening new communities and planning the Model Home designs as well as color selections all décor and furnishings, Worked with a Commercial broker to locate our Regional Houston Office Space and designed the interior finish out as well as decorating and furnishing all aspects of the project, Located and negotiated all outdoor billboards as well as designing it, Implemented marketing plan for subdivision and developed own sales strategy, Supported all Sales Consultants as well as all subcontractors and any and all partners, Reviewed all contracts prior to submission, Selected all Spec home floor plans as well as all color selections such as, brick, paint, fixtures, appliances and plan options and upgrades, Exceeded sales goals and obtained multiple awards for multi-million-dollar sales achievements
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Office Manager
Dr. Sally A. Hallgren-Neurosurgeon, Fort Worth, Texas
1990.01 - 1999.06
- Insurance verification, Pre-Certified, Pre-Authorized surgical procedures, Accounts Receivable and Payable, All Scheduling for Dr
- Hallgren (Neurosurgeon) and Dr
- John Koechel (Psychologist), Handled all involvement with Medical Records, Subpoena’s, and any Attorney involvement, Trained all personnel as Dr
- Hallgren expanded by building a Pain Management Surgery Center, Durable Medical Equipment Company, Physical Therapy Company as well as already owning the first MRI Center in Fort Worth.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Skills
Microsoft 365
Excel
Google Drive
SharePoint
Adobe Pro & Adobe Acrobat
Wordpress
Google My Business
SEO
Bill.Com
PAYCOM
SDP
AccuLynx
ALIS
AHT AP
Timeline
Director of Operations
Ann Aaron Contracting & Roofing, LLC
2023.10 - Current
Assistant Administrator/Business Office Manager/HR
Colonial Gardens Memory Care of Fort Worth
2021.11 - 2023.10
Administrator/Sales & Marketing
GoodLife Senior Living And Memory Care
2021.03 - 2021.11
General Manager
Reds Roadhouse Wedding & Event Venue & Reds Smokehouse BBQ
2019.09 - 2020.10
Executive Director
GoodLife Senior Living and Memory Care
2018.10 - 2019.08
New Home Sales Consultant
Oakdale Homes-Fort Worth, Texas
2018.03 - 2018.10
New Home Sales Consultant
Our Country Homes-Fort Worth, Texas
2015.11 - 2017.09
New Home Sales Consultant
Dunhill Homes-Fort Worth, Texas
2015.02 - 2015.11
Sales Manager’s Assistant
Our Country Homes-North Richland Hills, Texas
2012.04 - 2015.02
Part-Time-File Clerk
Plaza Medical Center-Fort Worth, Texas
2012.02 - 2012.10
Home Mortgage Consultant
Wells Fargo Home Mortgage, Saginaw, Texas
2010.11 - 2011.04
Loan Officer Assistant
PrimeLending, Bedford, Texas
2009.06 - 2010.11
New Home Sales Consultant
Wall Homes, Fort Worth, Texas
2008.08 - 2009.01
Regional Sales Manager
Choice Homes, Fort Worth, Texas
1999.07 - 2008.08
Office Manager
Dr. Sally A. Hallgren-Neurosurgeon, Fort Worth, Texas
1990.01 - 1999.06
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