Candace Killinger
Rembert,SC
Summary
Organized professional equipped to handle high volumes of quality assurance work with precision and speed. Tech-savvy and great with machines and instruments. Works well under pressure by using strengths in multitasking and time management daily. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Counter/Quality Control Inspector
Caterpillar
Sumter, SC
03.2023 - 07.2023
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Evaluated suppliers' performance against established criteria for quality assurance purposes.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Performed first article inspection on incoming raw materials.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Used specialized tools to take precise measurements of various aspects of samples.
Front Desk Receptionist
Extended Stay America
Tampa, FL
06.2022 - 03.2023
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Monitored security cameras in order to ensure safety of guests and staff members.
- Developed relationships with frequent customers in order to increase repeat business.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
Airline Ticket Agent
Tampa international airport
Tampa, FL
05.2022 - 03.2023
- Updated computer systems with new reservation information as needed.
- Maintained up-to-date knowledge of airline policies regarding fares, schedules, special offers, and other services offered by the airline.
- Managed customer expectations in a professional manner during peak travel times.
- Monitored flight departures and arrivals times and updated customers accordingly.
- Performed additional duties such as restocking supplies or helping out in other areas of the airport when necessary.
- Advised customers on available discounts based on loyalty program status or other promotions.
- Greeted customers and provided ticketing assistance.
- Processed payments for tickets and checked passengers in for their flights.
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Resolved customer complaints by providing prompt and courteous service.
- Provided travelers with information about local attractions and transportation options at their destination.
- Utilized various software programs such as Sabre Red 360 for ticketing purposes.
Assembly Line Worker
Trane Technologies
Columbia, SC
05.2020 - 01.2022
- Assembled components of a variety of products, adhering to production specifications.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Maintained accurate records of product counts and materials used during assemblies.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Performed routine maintenance on equipment as necessary.
- Monitored assembly line operations and identified any issues or problems that arose.
- Performed troubleshooting activities when malfunctions occurred in order to minimize downtime.
- Ensured compliance with company policies and procedures at all times.
- Organized work area daily to ensure efficient workflow throughout shift.
- Inspected finished products for quality assurance purposes.
- Assisted in the development of new assembly processes and procedures.
Assembly Line Worker
Honda of SC
Timmonsville, SC
12.2018 - 04.2020
- Collaborated with other departments to ensure smooth production process flow.
- Assembled components of a variety of products, adhering to production specifications.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Ensured work areas were kept clean and organized at all times.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Maintained accurate records of product counts and materials used during assemblies.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Performed routine maintenance on equipment as necessary.
- Monitored assembly line operations and identified any issues or problems that arose.
- Performed troubleshooting activities when malfunctions occurred in order to minimize downtime.
Tester
Carolina Beverage Group LLC
Mooresville, NC
02.2018 - 10.2018
- Reviewed product design specifications to develop effective testing scenarios for validation.
- Ensured compliance with established QA policies throughout all stages of the software cycle.
- Prepared detailed reports containing results from executed tests and defect summaries.
- Collaborated with developers to ensure timely resolution of bugs and quality deliverables.
- Maintained accurate records of all activities related to project execution and quality assurance.
- Performed exploratory testing to identify defects in the application or system under test.
Concrete Laborer
Wayne Brothers
Davidson, NC
12.2014 - 02.2018
- Carry heavy materials such as bricks, blocks, lumber, mortar mixers.
- Prepare and pour foundations for structures.
- Measure and mark designated areas where new slabs are going to be placed.
- Clean up work area by disposing of debris correctly when job is completed.
- Ensure that safety protocols are followed at all times while on the job site.
- Operate power saws to cut expansion joints into hardened concrete surfaces.
- Loaded and unloaded materials from trucks using appropriate lifting techniques.
Cashier
Circle K Corp
Conway, SC
05.2012 - 10.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
Customer Service Representative
Sykes Enterprises, Incorporated
Sumter, SC
08.2008 - 03.2012
- Maintained records of customer interactions, transactions, comments and complaints.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Education
Associate of Arts - Graphic Design
University of Phoenix
Tempe, AZ02-2014
Skills
- Complaint resolution
- Product Knowledge
- Account updating
- Call Management
- Data Entry
- Paperwork Processing
- Product Assembly
- OSHA Compliance
- Production Reporting
- Materials Management
- Raw Materials Handling
- Product Inspection
- Reading Comprehension
- Assembly and production
- Power and hand tools
- Repetitive Work
- Manufacturing
- Hand-Eye Coordination
- Quality Inspections
- Expert assembler
Timeline
Counter/Quality Control Inspector
Caterpillar
03.2023 - 07.2023
Front Desk Receptionist
Extended Stay America
06.2022 - 03.2023
Airline Ticket Agent
Tampa international airport
05.2022 - 03.2023
Assembly Line Worker
Trane Technologies
05.2020 - 01.2022
Assembly Line Worker
Honda of SC
12.2018 - 04.2020
Tester
Carolina Beverage Group LLC
02.2018 - 10.2018
Concrete Laborer
Wayne Brothers
12.2014 - 02.2018
Cashier
Circle K Corp
05.2012 - 10.2014
Customer Service Representative
Sykes Enterprises, Incorporated
08.2008 - 03.2012
Associate of Arts - Graphic Design
University of Phoenix