Front Desk Lead
Deer Creek Lodge and Conference Center
Mount Sterling
02.2023 - 10.2024
- Answered phones and routed voicemails to respective employees.
- Prepared weekly schedules for Front Desk staff according to occupancy levels.
- Received and distributed mail, letters and packages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer complaints in a timely manner.
- Provided excellent customer service at all times while maintaining professional attitude with guests and colleagues alike.
- Assisted organizational efforts by filing, entering data and answering phones.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Maintained front desk to provide positive first impression.
- Collaborated with other departments to resolve customer complaints quickly and efficiently.