Candace Lane
Pensacola,FL
Summary
Confident manager with 3-5 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. And also to mention Multi-talented Shift Manager offering 3-5 years of fast food experience and strong track record leading teams through daily operations. Personable and energetic with skill in employee scheduling and inventory management.Iam also Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all tasks and training and Motivated to learn, grow and excel in [Industry].
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
McDonald's Fast Food Restaurant
Pensacola, FL
09.2011 - Current
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Monitored employee food handling, safety and uniform requirements.
- Communicated with health inspectors during inspections and resolved issues found.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Checked and monitored inventory levels to reorder items.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Trained back-up associates and led crew members in managing operations of storefront.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Manager
Dollar General
Pensacola, FL
10.2020 - 06.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Cross-trained existing employees to maximize team agility and performance.
Manager
McDonald's Restaurant
Cantoment, FL
01.2008 - 12.2011
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Cross-trained existing employees to maximize team agility and performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Evaluated report data to proactively adjust and enhance operations.
- Applied customer feedback to develop process improvements and support long-term business needs.
Education
High School Diploma -
Milton High School
Milton, FLSkills
- Money Handling
- Health Code Compliance
- Relationship Building
- Equipment Maintenance and Repairs
- Front of House Management
- Back of House Management
- Problem Solving
- Managing Deliveries
- Supply Ordering and Management
- Training and Onboarding
- Recruitment and Hiring
- Delegating Assignments and Tasks
- Performance Improvement
- Database Interface and Query Software
- Fire Safety Regulations
- Monitoring Food Preparation
- Investigating Complaints
- Work Planning and Prioritizing
- Team Leadership
- Critical Thinking
- Coaching and Mentoring
- Written and Verbal Communication
- Reliable and Responsible
- Time Management
Certification
- Certified Manager , Mcdonalds - Certified food safety
Timeline
Manager
Dollar General
10.2020 - 06.2021
Restaurant Shift Manager
McDonald's Fast Food Restaurant
09.2011 - Current
Manager
McDonald's Restaurant
01.2008 - 12.2011
High School Diploma -
Milton High School
Similar Profiles
Keimani KnightenKeimani Knighten
Crew Member at McDonald's Fast Food RestaurantCrew Member at McDonald's Fast Food Restaurant
Jerver CastroJerver Castro
Food Service Worker at McDonald's Fast Food RestaurantFood Service Worker at McDonald's Fast Food Restaurant
Elijah ThomasElijah Thomas
Kitchen Crew Member at McDonald's Fast Food RestaurantKitchen Crew Member at McDonald's Fast Food Restaurant
Taeler GlennieTaeler Glennie
Crew Member at McDonald's Fast Food RestaurantCrew Member at McDonald's Fast Food Restaurant
Tammy TuckerTammy Tucker
RN House Supervisor at Lakeview Behavioral HealthRN House Supervisor at Lakeview Behavioral Health