Candace Lesesne
Jacksonville,FL
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
15
15
years of professional experience
Work History
Relationship Specialist
Automotive Finance Corporation
12.2023 - 05.2025
- Assisted customers with opening accounts and signing up for new services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Organized promotional events and interacted with community to increase sales volume.
Relationship Associate
Automotive Finance Corporation
05.2022 - 12.2023
- Manage, service and mitigate risk on customer accounts by utilizing applications such as Salesforce and Tableau.
- Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
- Manage existing accounts and focus on new business development.
- Identified and drove new marketing opportunities, partnerships, features, services, and capabilities that impacted program profitability.
- Analyzed accounts for delinquencies and other ongoing issues.
Promotional Products Customer Service Representative
Pilot Pen Corporation of America
11.2018 - 05.2020
- Communicate with customers via telephone, fax, mail and electronically to ensure account set up, order processing and resolution of issues.
- Act as a liaison between Creative Services and Production ensuring all pertinent data is provided to accurately produce artwork and communicate any customer nuances pertaining to artwork.
- Communicate any deviations to customer order related to artwork sizing and font changes when necessary to ensure artwork is legible on pen.
- Follow up on orders, request and services.
- Ensure all customers are ASI, SAGE, or PPAI members before processing any orders.
- Process work orders using appropriate EQP pricing. Periodically prepares reports regarding new orders and call tags when necessary.
- Verify inventory quantities prior to approving order. Also, communicates with Purchasing when inventory may be depleted due to large orders.
- Ensure all artwork is in proper format before submitting to Creative Services and make recommendations for spec samples to customer when appropriate.
- Maintain files, cataloging procedure and communicate changes in status for these accounts.
- LAID OFF DUE TO COVID19
Digital Asset Manager
Venus Fashion Inc.
06.2016 - 05.2018
- Manage retouch and routing process of seasonal campaign assets and e-com email photography.
- Ensures creative image standards for seasonal campaign assets, and e-com email photography are current, approved and published for socialization.
- Support creative post production process with mark ups and color standard.
- Lead point of contact with external retouch vendor.
- Establish and develop workflows to support overall post production schedule.
- Ensure file delivery deadlines are met and manage creative team reviews for approval and publication.
- Manage publishing for creative assets, digital catalog and archives for seasonal campaign assets, and e-com email photography.
- Ensure assets have proper metadata embedded to support the functionality and standards required.
Coordinator of Customer Care
Venus Fashion Inc.
06.2014 - 06.2016
- Organize Customer Care to ensure employees involved work as an efficient team.
- Guarantee customer satisfaction and confidence by promptly addressing customer concerns.
- Serve as a Help Operator to provide resolution to inquiring representatives.
- Monitor real-time calls to ensure optimal quality and assurance is provided by all agents.
- Forecast employee schedules to meet business needs.
- Vigilantly ensure agents adhere to policies and procedures.
- Provide partner performance feedback as grooming for growth for representatives.
- Log and process revolving mail inquires within operations.
- Review customer account standing to determine purchase eligibility.
Account Specialist
Venus Fashion Inc.
08.2010 - 06.2014
- Collaborated with customers and employees to maintain quality service.
- Facilitated exchange processes to promote accurate return of merchandise and compensation.
- Verified secured credit information for account authorization.
- Filed claims with distributing shippers for damaged and unclaimed packages.
- Assisted with new-hire training and personal development.
Order Entry Agent
Venus Fashion Inc.
02.2010 - 08.2010
- Processed orders and maintained accurate customer data.
- Monitor inventory quantity and communicated replenishment needs.
- Provided shipment updates to customers.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Achieved and exceeded company-defined sales quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associates of Arts Degree - Arts
Florida State College At Jacksonville
Jacksonville, Florida05.2016
High School Diploma -
Frank H. Peterson Academies of Technology
Jacksonville, Florida05.2007
Skills
- Active learning
- Trust building
- Multitasking
- Organizational skills
- Social perceptiveness
- Client onboarding
- Team building
- Training and mentoring
- Customer relations
- Risk assessment
Professional Committees
- Venus Quality and Assurance Analyst- Tested campaign emails for proficiency prior to worldwide web broadcasting.
- Venus Employee Recognition- Helped provide a diverse way of promoting employee satisfaction and recognition amongst Customer Care.
Timeline
Relationship Specialist
Automotive Finance Corporation
12.2023 - 05.2025
Relationship Associate
Automotive Finance Corporation
05.2022 - 12.2023
Promotional Products Customer Service Representative
Pilot Pen Corporation of America
11.2018 - 05.2020
Digital Asset Manager
Venus Fashion Inc.
06.2016 - 05.2018
Coordinator of Customer Care
Venus Fashion Inc.
06.2014 - 06.2016
Account Specialist
Venus Fashion Inc.
08.2010 - 06.2014
Order Entry Agent
Venus Fashion Inc.
02.2010 - 08.2010
Associates of Arts Degree - Arts
Florida State College At Jacksonville
High School Diploma -
Frank H. Peterson Academies of Technology