Candace Leslie
Summary
Compassionate and detail-oriented Certified Phlebotomy Technician with hands-on training in specimen collection, venipuncture, and patient care procedures. Skilled in maintaining accuracy, confidentiality, and efficiency in fast-paced healthcare environments. Offers 7+ years of experience in patient service, data entry, and communication, directly supporting high-quality patient care and laboratory operations.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Front Desk Associate
Wyndham Garden
Marietta
03.2025 - Current
- Deliver exceptional customer service in a fast-paced hospitality environment while maintaining professionalism and accuracy.
- Manage multi-line phone systems, guest check-ins, scheduling requests, and documentation with strong attention to detail.
- Resolve guest concerns efficiently while maintaining a calm, patient-focused approach.
Customer Service Associate II
MedRisk
King of Prussia
01.2021 - 11.2024
- Coordinated and maintained appointment schedules while ensuring accuracy and timely communication between departments and clients.
- Managed confidential client information and electronic records with a high level of professionalism and discretion.
- Assisted patients and customers by explaining services, answering questions, and providing compassionate support.
Customer Service Lead
TeleTech at Home
Englewood
10.2015 - 12.2020
- Handled high-volume customer interactions while maintaining professionalism, empathy, and effective problem-solving skills.
- Performed detailed data entry and account documentation with strong accuracy and efficiency.
- Demonstrated leadership, communication, and conflict-resolution skills in fast-paced environments.
Intelligence Collector
United States Army
Ft. Stewart
11.2009 - 11.2014
- Maintained strict confidentiality and attention to detail while managing sensitive information and completing mission-critical tasks.
- Worked effectively under pressure in structured, fast-paced environments requiring accuracy and professionalism.
- Demonstrated discipline, teamwork, adaptability, and strong organizational skills.
Education
Medical Assistant Diploma -
Everest College
McLean, VA 01.2014 - 11.2014
Certified Phlebotomy Technician (CPT) -
National Healthcare Association (NHA)
Skills
Certification
Certified Phlebotomy Technician (CPT), National Healthcare Association (NHA)
Timeline
Front Desk Associate
Wyndham Garden
03.2025 - Current
Customer Service Associate II
MedRisk
01.2021 - 11.2024
Customer Service Lead
TeleTech at Home
10.2015 - 12.2020
Medical Assistant Diploma -
Everest College
01.2014 - 11.2014
Intelligence Collector
United States Army
11.2009 - 11.2014
Certified Phlebotomy Technician (CPT) -
National Healthcare Association (NHA)