Candace Levine, MBA
Spring,TX
Summary
Detail-oriented and proactive data management professional with a strong background in data governance, quality assurance, and compliance. Demonstrated expertise in maintaining accurate and secure data records, ensuring data integrity across systems, and implementing effective data governance practices. Proven ability to collaborate with cross-functional teams to address data-related challenges and drive process improvements. Recognized for outstanding performance with a 100% quality score in service skills and awarded for contributions to innovative projects. Committed to fostering data literacy and best practices within organizations to enhance decision-making and operational efficiency.
Overview
12
12
years of professional experience
Work History
Operations Specialist
Travelers Insurance
Houston, TX
01.2022 - Current
- Maintained accurate records and uploaded documents to corresponding claims, ensuring data integrity and security of sensitive information.
- Ensured accuracy in medical billing for auto first-party medical claims, contributing to financial controls and data quality.
- Collaborated with teams to uphold data governance standards, resolving data discrepancies and ensuring alignment with organizational policies.
- Participated in the Auto Medical Billing Project, analyzing over 4,000 medical bills in Minnesota to identify additional payments.
- Assisted in the planning and development of an innovative idea during Innovation Jam 2022 and 2024, successfully pitching the concept to senior leaders.
- Recipient of 2022 Award and Recognition for outstanding performance and contributions.
- Achieved and maintained a 100% quality score in service skills, demonstrating attention to detail and data accuracy.
- Managed the data lifecycle for claims, ensuring compliance with retention policies and proper data archival.
- Provided training on data entry best practices, promoting data accuracy and literacy among team members.
Claim Customer Service Representative
Travelers Insurance
Houston, TX
01.2019 - 01.2022
- Ensured accuracy and integrity of customer data by entering claims information for auto, property, liability, and workers' compensation claims, contributing to data quality and consistency.
- Collaborated with cross-functional teams to maintain data accuracy, ensuring customer information was stored correctly across systems, which aligns with data governance practices.
- Followed strict compliance standards related to sensitive personal information (PII) while managing claim processes, adhering to company data security protocols.
- Participated in process improvement initiatives by identifying data entry inefficiencies and suggesting updates to streamline workflows, which relates to continuous improvement in data management.
Center Consultant
Fed Ex Office
Houston, TX
01.2017 - 01.2018
- Managed customer data for shipping, printing, and other services, ensuring accuracy and consistency across systems to support business operations.
- Maintained compliance with data privacy policies, safeguarding sensitive customer information and ensuring proper data handling in accordance with company standards.
- Collaborated with team members to resolve data-related issues, improving data quality and integrity by identifying discrepancies and ensuring accurate updates.
- Assisted in developing standard procedures for processing customer requests, contributing to consistent data governance practices across the organization.
- Ensured proper documentation and archival of completed orders, aligning with data lifecycle management practices.
Psychiatric Nursing Assistant
Tri-County Behavioral Healthcare
Conroe, TX
01.2015 - 01.2017
- Ensured accuracy and confidentiality of patient data in healthcare systems, supporting data quality and integrity.
- Adhered to HIPAA compliance standards, ensuring secure handling of sensitive data and protecting against unauthorized access.
- Collaborated with healthcare teams to standardize patient documentation, contributing to consistent and reliable data governance practices.
- Identified and resolved data discrepancies in patient records, maintaining data accuracy and consistency.
- Managed the lifecycle of patient records, including retention and archival, in line with organizational policies.
- Trained new staff on proper data entry procedures, promoting data literacy and accuracy across the department.
Data Entry Assistant
Sam Houston State University
Huntsville, TX
01.2013 - 01.2015
- Maintained and updated facilities-related data in university databases, ensuring high levels of accuracy, consistency, and integrity, which directly supports the focus on data quality and accuracy required in a Data Steward role.
- Performed regular validation checks to identify and correct discrepancies, contributing to the overall health and reliability of data across systems, aligning with the Data Steward’s responsibility for monitoring data quality and integrity.
- Assisted in the development of data standards for managing facilities information, ensuring consistency in how data was collected and stored, which ties into data governance practices.
- Managed the lifecycle of facilities data, including the creation, archival, and deletion of obsolete records, following university policies on data retention and supporting data lifecycle management efforts.
- Ensured compliance with university policies and regulatory requirements regarding data security, contributing to the protection of sensitive information and the prevention of unauthorized access.
- Collaborated with university departments to support the alignment of facilities data with operational needs, promoting communication and consistency across departments.
Education
Master of Science - Management Information Systems
Lamar University
Beaumont, TX08-2024
MBA - Enterprise Resource Planning
Lamar University
Beaumont, TX08-2024
Bachelor of Science - Biology
Sam Houston State University
Houston, TX05.2017
Skills
- Data Management & Governance
- Analytical Problem Solving
- Data Lifecycle Management
- Collaborative Nature
- Process Improvement
- Data Visualization, Analysis & Reporting
- Business Acumen
- Financial Data Processing
- Training & Development
- Project Management
- Attention to Detail
- Data Governance Frameworks
- Tableau
- SQL
- Power BI
- Microsoft Office
References
References available upon request.
Timeline
Operations Specialist
Travelers Insurance
01.2022 - Current
Claim Customer Service Representative
Travelers Insurance
01.2019 - 01.2022
Center Consultant
Fed Ex Office
01.2017 - 01.2018
Psychiatric Nursing Assistant
Tri-County Behavioral Healthcare
01.2015 - 01.2017
Data Entry Assistant
Sam Houston State University
01.2013 - 01.2015
Master of Science - Management Information Systems
Lamar University
MBA - Enterprise Resource Planning
Lamar University
Bachelor of Science - Biology
Sam Houston State University
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