Summary
Overview
Work History
Education
Skills
Toolbox
Timeline
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Candace Lewis

Austin,TX

Summary

Dynamic and proactive professional with proven skills in enhancing customer relations and troubleshooting technical issues. Expert in interdepartmental collaboration and customer relationship management, significantly improving user experience and operational efficiency. Skilled in travel coordination and billing operations, with a flair for training and performance improvement.

Overview

13
13
years of professional experience

Work History

Group Lead Teacher

AISD Third Base
Austin, TX
10.2024 - Current
  • Ensuring the safety and well-being of children after school hours, which includes supervising activities, providing homework assistance, implementing age-appropriate lessons, maintaining a positive environment, and communicating regularly with parents regarding student progress and behavior.

Travel Manager (Contract)

ATX TV Festival
Austin, TX
03.2019 - Current
  • Communicate with studios, networks, partners and talent to coordinate travel needs.
  • Organize travel arrangements, including air and ground transportation and hotel accommodations.
  • Manage and process all travel-related documentation, including payments, itineraries, expenses and receipts.

Seller Support Representative

Cratejoy
Austin, TX
09.2020 - 01.2023
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Advocated for the needs of sellers with internal teams.
  • Planned and completed group projects, working smoothly with others.
  • Identified root cause of technical issues and proposed appropriate solutions.
  • Escalated urgent problems, feature requests and account exports to proper teams.

CSR/ Account Manager

OutboundEngine
Austin, TX
01.2020 - 03.2020
  • Answered general questions, troubleshooting, and technical support across various channels.
  • Identified areas of opportunity in our customers' marketing and advertising strategies and increasing OE's share-of-wallet.
  • Onboarded new clients and educating them on their OE page, as well as assisting in moving over data from external platforms and/or setting up accounts.
  • Scheduled conference calls and video conferences with remote participants.

Product Support Professional

Brightpearl
Austin, TX
09.2018 - 10.2019
  • Collaborated with Account Managers and Implementation colleagues on supporting new accounts.
  • Escalated urgent problems, feature requests and account exports to proper teams.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted clients with reconciling financial discrepancies by collecting and analyzing account information.

User Success Specialist

ShipStation
Austin, TX
07.2016 - 08.2018
  • Communicated with users via chat, email or phone on ways to streamline their workflow within the ShipStation platform.
  • Sought new ways to improve the user experience by ongoing training and studying of the application.
  • Conducted billing operations.
  • Designed and developed training materials for new employees in the organization, as well as updated customer-facing help articles

Manager/ Trainer

Barnes and Noble College
Austin, TX
11.2011 - 03.2016
  • Assisted students and customers with book purchases.
  • Assured maintenance of adequate inventory levels of bookstore; estimated sales levels; determined and order needed supplies; planned and conducted annual physical inventory.
  • Received, sorted, tracked incoming payments as well as provided reports on billing data.
  • Developed and controlled operations in order to meet budget and service objectives.

Education

Bachelor of Business Administration in Management -

University of Texas of The Permian Basin
12.2010

Skills

  • Technical Troubleshooting
  • Customer Relations/Relationship Management
  • Performance Improvement
  • Account Servicing
  • Billing Operations
  • Travel Coordination
  • Interdepartmental collaboration
  • Sales Support
  • New Hire and Client Training
  • Product Promotions

Toolbox

  • Salesforce Classic and Lightning
  • Microsoft Office
  • Google Suite
  • Zendesk/Zendesk Chat
  • Freshdesk/Freshdesk Chat
  • Trello
  • JIRA
  • Confluence
  • GitHub
  • Slack

Timeline

Group Lead Teacher

AISD Third Base
10.2024 - Current

Seller Support Representative

Cratejoy
09.2020 - 01.2023

CSR/ Account Manager

OutboundEngine
01.2020 - 03.2020

Travel Manager (Contract)

ATX TV Festival
03.2019 - Current

Product Support Professional

Brightpearl
09.2018 - 10.2019

User Success Specialist

ShipStation
07.2016 - 08.2018

Manager/ Trainer

Barnes and Noble College
11.2011 - 03.2016

Bachelor of Business Administration in Management -

University of Texas of The Permian Basin

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Candace Lewis