Candace Little
Mobile,AL
Summary
Experienced customer service supervisor and culinary professional bringing 9 years of quality performance in customer support and supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Skillfully coordinates resources and administrative support to keep operations smooth and boost team productivity.
Overview
9
9
years of professional experience
Work History
Cashier
Winn Dixie
08.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
Food Service Worker
Bucee's
09.2023 - 04.2024
- Prepared food and beverages to customers in a fast-paced environment, ensuring high-quality service and satisfaction
- Maintained cleanliness and organization of food preparation and service areas, adhering to food safety and sanitation standards
- Provided friendly and attentive customer service, addressing inquiries and resolving issues promptly
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Prep Cook/Line Cook/Hostess
Briquettes Steakhouse
12.2021 - 08.2023
- Started as a hostess, greeting and seating guests and providing a welcoming atmosphere
- Transitioned to food prep cook and line cook roles, responsible for preparing and cooking food items according to recipes and customer preferences
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash, adhering to food safety and sanitization standards.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Customer Service Agent
GAT Airline Ground Support
06.2015 - 01.2018
- Provided excellent customer service to airline passengers, handling check-in, baggage handling, and boarding processes
- Assisted passengers with flight information, reservations, and other inquiries, demonstrating strong communication and problem-solving skills
- Ensured adherence to all regulations and protocols, maintaining a safe and secure environment for passengers and staff
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
Customer Service Supervisor
GAT Airline Ground Support
01.2018 - 06.2022
- Promoted to a supervisory role in 2018, responsible for leading a team of customer service agents and ensuring efficient operations
- Managed customer inquiries, complaints, and requests in a timely and professional manner, maintaining high levels of customer satisfaction
- Enforced Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Department of Transportation (DOT) and airline protocols to ensure compliance with regulatory requirements and safety standards
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity, a collaborative work environment, and commitment to friendly service.
Education
MBA - International Business
Louisiana State University At Shreveport
Shreveport, LA07.2025
Bachelor of Science - Business Management
Western Governors University
07.2023
High School Diploma -
Baker High School
Mobile, AL05.2015
Coursework in International Business -
University of South Alabama
01.2018
Skills
- Customer Service
- ID Verification
- Drawer balancing
- Cash Register Operation
- Leading Team Meetings
- Team Development
- Problem-Solving
- Decision-Making
- Complaint resolution
- Positive and Constructive Feedback
- New Hire Training
Awards
Academic Excellence Award, Western Governors University
Timeline
Cashier
Winn Dixie
08.2024 - Current
Food Service Worker
Bucee's
09.2023 - 04.2024
Food Prep Cook/Line Cook/Hostess
Briquettes Steakhouse
12.2021 - 08.2023
Customer Service Supervisor
GAT Airline Ground Support
01.2018 - 06.2022
Customer Service Agent
GAT Airline Ground Support
06.2015 - 01.2018
MBA - International Business
Louisiana State University At Shreveport
Bachelor of Science - Business Management
Western Governors University
High School Diploma -
Baker High School
Coursework in International Business -
University of South Alabama
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