Candace Mahi
Wahiawa,HI
Summary
With 10 years of experience as a Customer Service Representative and 1 year experience as a Traffic Controller I excel in multitasking, handling stressful situations, and maintaining professional communication across various departments. I possess a solid background in logistics management and international logistics, shipping, freight and scheduling. My skills extend to software proficiency, including Microsoft word and Excel, Procore and familiarity with design tools like Revit and AutoCAD. My customer service expertise, problem-solving skills and excellent phone etiquette have been honed over the years, making me adaptable and efficient in meeting expectations. Currently, I’m also gaining valuable experience as a Project Engineer Intern, further enhancing skills in engineering and project management.
Overview
20
20
years of professional experience
Work History
Project engineer Intern
Brett Hill Management Company
11.2022 - Current
- Participating in various engineering projects, assisting in project planning, execution, and coordination
- Gaining hands-on experience in tasks related to design, documentation, and project management
- Collaborating with cross-functional teams to ensure project milestones are met
- Assisting with final punch list on projects, ensuring their successful completion
- Learning and adapting to new engineering concepts and practices.
- Supported project engineer on various tasks
Logistics Assistant and Traffic Coordinator
Pacific Transfer, LLC
12.2005 - 12.2013
- Formulated container loading layout to maximize use of container space and control cost
- Managed container exports efficiently and effectively, resulting in 93% on-time scheduling
- Performed routine data entry activities to manage customer accounts successfully
- Lead development and facilitation of logistics plans and procedures to ensure safe military and residential household goods transfer and ensured safe move of commercial businesses quickly and efficiently
- Provided administrative support to logistics and transportation departments by logging appointments, preparing and arranging incoming & outgoing forms, confirming customers’ upcoming deliveries, mapping out sales representative survey appointments, and processing payments
- Aided customers with any logistics questions, concerns, and claims promptly via telephone and electronic communication
- Cross-trained to cover all jobs in department when needed
- Managed and scheduled delivery appointments in Distribution Center
- Aided and scheduled departments for Walmart, Target, Home Depot, and Kmart vendors.
- Trained 4 new employees.
Customer Service
Honolulu Freight Service
01.2004 - 01.2005
- Provided rate quotes and tracked shipments for customers
- Confirmed pick up request
- Assisted customers and sales representatives
- Made bill corrections
- Coordinated transshipping to outer islands.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
Education
TBD Architectural Engineer and CAD Degree -
Honolulu Community College
Honolulu, HI05.2025
High School Diploma -
Leilehua High School
Wahiawa, HI06.2001
Modeling & Image Development Certificate - undefined
Barbazon International, Inc
Honolulu, HI2001
Skills
- Logistics Management
- International Logistics
- Shipping & Freight
- Microsoft Word & Excel
- Scheduling
- Procore Software
- Problem Solving
- Professional Communication
- Professional phone etiquette
- Willing to learn
- Revit
- AutoCAD
- FinishLine Software
- Customer service
- Data entry
- Multitasking
- Organizational Abilities
- Safety Awareness
Affiliations
Phi theta Kappa: International College Honor Society
CMAA Student Chapter Member
Timeline
Project engineer Intern
Brett Hill Management Company
11.2022 - Current
Logistics Assistant and Traffic Coordinator
Pacific Transfer, LLC
12.2005 - 12.2013
Customer Service
Honolulu Freight Service
01.2004 - 01.2005
TBD Architectural Engineer and CAD Degree -
Honolulu Community College
High School Diploma -
Leilehua High School
Modeling & Image Development Certificate - undefined
Barbazon International, Inc
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