Driven Business Development Executive with 35 years of experience in executive development position. Reviewed market data and client accounts to develop and implement sales strategies, consulting with current clients and directing expansion of market share in collaboration with managers and sales associates. Outgoing professional dedicated to exceeding growth objectives through exceptional initiative and analytical prowess.
Hi, I’m
Candace Mancuso
Alpharetta,GA
Summary
Overview
38
years of professional experience
Work History
Adtrav Travel ManagementAlpharetta, GA
Business Development Executive
03.2013 - 12.2023
Job overview
- Drafted proposals for potential customers outlining terms of service agreements.
- Developed and implemented strategies to increase customer base and revenue growth.
- Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
- Marketed and developed key accounts by favorably representing company at membership and community functions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of company within key demographics.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Coordinated with cross-functional teams to ensure effective execution of projects.
- Exceeded customer satisfaction by finding creative solutions to problems.
Williamsburg American Express TravelMarietta, GA
Business Development Manager
04.2001 - 03.2013
Job overview
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Participated in industry and trade organizations to build industry and customer alliances.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Tracked monthly sales to generate reports for business development planning.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Responded promptly to customer inquiries regarding products and services offered by the company.
- Implemented effective strategies for expanding existing client base while exploring new markets and segments.
- Used CRM database to track referral and appointment data.
- Resolved customer complaints regarding sales and service.
- Developed presentations for potential customers to demonstrate the value of our services and products.
United AirlinesMiami, FL
Customer Service Representative
06.1986 - 03.2001
Job overview
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed strong customer relationships to encourage repeat business.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Georgia State UniversityAtlanta, GA
Some College (No Degree) from Business Management
University Overview
Skills
- Top sales producer
- Customer service
- Account Manager
- Networking
- CRM
- Relationship building
- Cold calling
- Travel industry Expert
- Self motivated results
- Event Planning
- Pipeline Management
- Territory Management
- Customer Relations
- Sales Proficiency
- Training and Mentoring
- Customer Service
- Direct Sales
- Account Management
- Customer Account Management
- Sales and Upselling
- Teamwork and Collaboration
- Business Development
- Problem Resolution
- Sales Quota Achievement
- Customer Service Excellence
- Sales Closing
- Microsoft Office
- Process Improvement
Timeline
Business Development Executive
Adtrav Travel Management
03.2013 - 12.2023
Business Development Manager
Williamsburg American Express Travel
04.2001 - 03.2013
Customer Service Representative
United Airlines
06.1986 - 03.2001
Georgia State University
Some College (No Degree) from Business Management
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