Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CANDACE MARTIN

CANDACE MARTIN

PROPERTY MANAGER
Windsor Mill

Summary

Well-qualified property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

14
14
years of professional experience

Work History

Property Manager

Public Storage
Gambrills, MD
03.2018 - 10.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained sufficient number of units market-ready for lease.
  • Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
  • Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies.
  • Trained and motivated leasing staff during bi-monthly trainings.

Server/Shift Leader

Cheesecake Factory
Hanover, MD
05.2017 - 03.2018
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Managed scheduling for 20+ servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Managed food resources, memorized orders and coordinated customer service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic casual dining restaurant while maintaining calm, professional demeanor.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

SERVER

APPLEBEES
Jacksonville, FL
01.2016 - 01.2017
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Server Shift Leader

TGI Fridays
Laurel And Jacksonville, MD, FL
06.2009 - 01.2016
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Managed scheduling for 15+ servers, main
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Managed food resources, memorized orders and coordinated customer service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic casual dining restaurant while maintaining calm, professional demeanor.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Restaurant Hostess

DGS Delicatessen
Dupont Circle, Washington, DC
05.2012 - 06.2013
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.

Restaurant Hostess

Millers Ale House Bar And Grill
Rockville, MD
01.2011 - 06.2012
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.

Education

High School Diploma -

Springbrook High School, Silver Spring, MD
06.2007

Skills

  • Repair Planning
  • Maintenance Oversight
  • Operating Cost Tracking
  • Deposits Management
  • Code Compliance
  • Sale and Rental Recordkeeping
  • Monthly Fee and Payment Collection
  • Grounds and Facility Inspection
  • Vacancy Marketing
  • Rent Collection
  • Property Management Systems
  • Property Tours
  • Property Showing
  • Occupant Retention
  • Increasing Occupancy
  • Rental Pricing Strategies
  • Video Surveillance
  • Maintenance and Supply Requests
  • Property Walks
  • Customer Relations
  • Menu Memorization and Presentation
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Able to Lift 30 Pounds
  • Order Accuracy and Delivery
  • Maintaining Clean Work Areas
  • Specials Promotion and Upselling
  • Customer Service and Rapport
  • Developing Rapport with Guests
  • Guest Satisfaction
  • Dining Room Cleaning and Upkeep
  • Team Player
  • PPE Guideline Compliance
  • High-Volume Dining
  • Preventive Maintenance
  • Food and Beverage Service
  • Cool Under Pressure
  • Safe Work Practices
  • Customer Loyalty
  • Plates Presentation
  • POS Transactions
  • Storage Organization
  • Credit Card Transaction Processing
  • Natural Leadership
  • Inventory Accuracy
  • Inventory Records
  • To-Go Order Preparation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Property Manager - Public Storage
03.2018 - 10.2021
Server/Shift Leader - Cheesecake Factory
05.2017 - 03.2018
Restaurant Hostess - DGS Delicatessen
05.2012 - 06.2013
Restaurant Hostess - Millers Ale House Bar And Grill
01.2011 - 06.2012
Server Shift Leader - TGI Fridays
06.2009 - 01.2016
Springbrook High School - High School Diploma,
SERVER - APPLEBEES
01.2016 - 01.2017
CANDACE MARTINPROPERTY MANAGER