Summary
Work History
Education
Skills
Timeline
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Candace Martinez

Candace Martinez

Administrative Assistant
Kelseyville,CA

Summary

Talented administrator goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Work History

Realestate Administration Associate

Century 21 Select Lakeport
06.2024 - 07.2025
  • Assisted in preparing property listings and marketing materials for residential sales.
  • Provided administrative support by maintaining organized files and documentation systems.
  • Facilitated communication between clients and agents to ensure timely responses.
  • Implemented office procedures that improved workflow efficiency and reduced turnaround times.
  • Maintained inventory of office supplies, ensuring availability for daily operations.
  • Supported event planning efforts for open houses and community outreach initiatives.
  • Leveraged technology tools to streamline data entry and reporting processes for team activities.

CUSTOMER SERVICE REPRESENTATIVE

IMPRESS 2000
08.2007 - 01.2008
  • Processing customer requests by keeping an up-to-date knowledge of accounts. Explained products and benefits and aided in creating desired products.
  • Resolved customer inquiries efficiently, enhancing satisfaction levels through effective communication.
  • Assisted customers with product selection, providing tailored recommendations to meet individual needs.
  • Collaborated with team members to streamline processes, improving response times and service quality.
  • Handled escalated issues with professionalism, ensuring timely resolutions while maintaining customer loyalty.
  • Conducted follow-up calls to confirm customer satisfaction and gather feedback for service improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

TECHNICAL ASSISTANT TO ENGINEERING MANAGER

EARTH TECH MICROELECTRONICS
11.2000 - 02.2001
  • Support of Department Manager, travel arrangements, meeting coordination, time sheet and budget allocations.
  • Collaborated with engineering teams to troubleshoot technical issues and enhance product functionality.
  • Assisted in the development and testing of microelectronic components, ensuring compliance with quality standards.
  • Gathered, organized and distributed technical documentation.
  • Prepared technical presentations and other materials for advisory meetings.
  • Updated supervisor on status of projects.

Education

Associate of Arts - Science, Chemistry, Biology, Anatomy & Physiology

De Anza College
Cupertino, California

Medical Administrative Assistant

Bryman/Everest

Associate of Arts - Business Management

Ohlone College
Fremont, CA

Skills

  • DATA MANAGEMENT
  • Excellent organizational skills, database management Microsoft applications; Excel, word, PowerPoint Libre, Office, OTM and PeopleSoft, Front Page Projects and Records Order fulfilment, Billing, Propagation of invoicing Travel arrangements, Coordination Meetings, Vacation requests, Time sheets and Budget allocations Published Technical Reports Research for supporting documentation for client’s report for certification
  • CUSTOMER SERVICE
  • Maintained pleasant, courteous, professional relationship with clients, work well in a team Encouraging a friendly work environment Constant attention to details and deadlines to create trust between client and employer
  • COMMUNICATION
  • Presentation using various media formats, PowerPoint presentations, Zoom meetings and presentations Accurate procedures for e-mail communication, muti-extension phone system

Timeline

Realestate Administration Associate

Century 21 Select Lakeport
06.2024 - 07.2025

CUSTOMER SERVICE REPRESENTATIVE

IMPRESS 2000
08.2007 - 01.2008

TECHNICAL ASSISTANT TO ENGINEERING MANAGER

EARTH TECH MICROELECTRONICS
11.2000 - 02.2001

Associate of Arts - Science, Chemistry, Biology, Anatomy & Physiology

De Anza College

Medical Administrative Assistant

Bryman/Everest

Associate of Arts - Business Management

Ohlone College

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Candace MartinezAdministrative Assistant