Candace McClain
Lakeside,MT
Summary
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Overview
1824
1824
years of professional experience
Work History
Newspaper Carrier
Daily Interlake
Lakeside, MT
01.201 - Current
- Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.
- Delivered newspapers to customers on a daily basis.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Served as an ambassador for the company by providing excellent customer service when interacting with customers.
- Organized routes efficiently to maximize time management.
Hotel Night Auditor/Houseman/Security
Firebrand Hotel and Spa
Whitefish, MT
08.2016 - 02.2020
- Prepared daily financial reports to ensure accurate account balances.
- Generated daily, weekly and monthly reports to close out day and meet objectives.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Ran end-of-day computer functions and closed out reports, submitting details for review.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Greeted guests upon check-in and provided detailed information about the hotel services.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Communicated effectively with other departments such as front desk or engineering teams if needed.
- Cleaned and sanitized bathrooms, replacing towels and toiletries.
Patrol/Security
San Diego Country Estates Association
Ramona, CA
03.2011 - 03.2012
- Interacted professionally with members of the public while providing assistance when needed.
- Conducted regular patrols of assigned areas to identify any suspicious activity or security breaches.
- Maintained accurate records of daily shift activities such as incident reports, vehicle inspections.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Communicated effectively with colleagues, supervisors, and law enforcement personnel as needed.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Followed established policies and procedures regarding patrolling times, routes.
Probation Officer
San Diego County Probation Department
San Diego, CA
10.1989 - 03.2011
- Maintained detailed records of client progress in accordance with departmental guidelines.
- Conducted home visits to assess living conditions and verify employment status of clients.
- Provided emotional support to offenders struggling with addiction or other personal issues.
- Created, organized and maintained files, case notes and electronic databases.
- Organized group sessions with probationers to discuss relevant topics such as anger management or conflict resolution skills.
- Enforced sanctions against those who fail to meet established requirements or goals set forth by the court.
- Observed and recommended special community services opportunities to support offenders.
- Investigated alleged violations of probationary orders reported by police officers or victims.
- Advised courts on sentencing recommendations based upon thorough assessments of defendants' backgrounds.
- Developed professional relationships with offenders through home, school, detention, and community visits.
Education
Some College (No Degree) - Criminal Justice
San Diego Miramar College
San Diego, CASkills
- Problem-Solving
- Punctual and Reliable
- Attention to Detail
- Customer Service
Affiliations
I enjoy spending time with my family and enjoying my grandbabies. When the season permits, I enjoying gardening , growing , foraging and hiking in the mountains.
Accomplishments
I received the "Nite Owl" award while working at the Firebrand hotel. I have also received the Employee of the Month award which enabled me to win the free yearly employee vacation.
Timeline
Hotel Night Auditor/Houseman/Security
Firebrand Hotel and Spa
08.2016 - 02.2020
Patrol/Security
San Diego Country Estates Association
03.2011 - 03.2012
Probation Officer
San Diego County Probation Department
10.1989 - 03.2011
Some College (No Degree) - Criminal Justice
San Diego Miramar College
Newspaper Carrier
Daily Interlake
01.201 - Current
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