Candace McCoy

• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Ran errands for patients, did shopping, and picked up other necessities.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Scheduled and accompanied clients to medical appointments.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Monitored and assisted residents through individual service plans.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Ran errands for patients, did shopping, and picked up other necessities.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Remained alert to problems or health issues of clients and competently responded.
• Scheduled and accompanied clients to medical appointments.
• Monitored and assisted residents through individual service plans.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Supported patient admissions, discharges and transfers to promote team productivity.
• Collected and transported specimens to prepare for lab testing.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Adhered to professional house cleaning checklist.
• Responded to requests from patrons for linens and toiletries.
• Kept building entryway glass clean and polished for professional presentation.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Stated home with my children while they were young.

• Prepared potted plants and bouquets based on customer requirements.
• Researched latest design trends, colors and vendor products for use in new pieces.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
• Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
• Properly package flowers and plants for damage-free delivery.
• Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
• Imparted knowledge on plants and flowers to customers.
• Quoted, generated and processed customer orders to meet specifications and various occasions.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Led team of members while providing exceptional customer service.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Implemented new working processes to deliver multiple improvements.
• Maximized efficiency by removing safety hazards and debris from work areas.
• Positioned as go-to person for up to staff members, troubleshooting complex administrative and training issues promptly.
• Molded team and embraced change to adapt within dynamic market.
• Assisted with new hire processing and existing training programs.
• Documented counts and sorted finished work to promote easy access for shipping or additional processing.
• Partnered with managers to identify and capitalize on sales trends and brand initiatives.
• Provided constructive criticism regarding quality assurance on collections team phone calls.
• Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
• Assisted offices with business development and customer service.

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Trained staff members on use of POS system.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Managed food resources, memorized orders and coordinated customer service.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Greeted new customers, discussed specials and took drink orders.
• Supervised server staff and simultaneously served personal section of tables.
• Bussed and reset tables to keep dining room and work areas clean.
• Stayed up-to-date on menu changes to help customers make food choices.
• Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Approved regular payroll submissions for employees.
• Conducted monthly inventories of raw materials and components on work floor.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.