Candace Miller
Winter Haven,FL
Summary
Seasoned Property Manager Assistant with excellent organizational and problem resolution skills. Over 2 years of experience in property management industry. Committed to maintaining solid tenant relationships and helping tenants follow lease terms.
Overview
3
3
years of professional experience
Work History
Retention Specialist
Charter Communication
Aurndale, FL
05.2022 - Current
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Made [25+] sales calls weekly to existing and new customers for business growth.
Office Administrator
FCC Environmental
Lakeland, FL
09.2021 - 05.2022
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Property Manager
Polo Glen Apartments
7350 NW 4th St, FL
10.2017 - 02.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Education
High School Diploma -
05.2010
Skills
- Leave of Absence Transitions
- Networking and Partnership Development
- Employee Hiring
- Equal Employment Opportunity (EEO)
- Retention Program Development
- Management Consulting
- In-Person and Telephone Interviewing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Obtained contracts for capital improvements in months.
- Oversaw multiple residential family properties totaling over 20 individual units.
Additional Information
Reliable Associate with strengths in organizing, office management, training and customer service. I am a friendly, knowledgeable and hard-working team player. I am looking to be an Ambitious receptionist, offering 10 years of experience in customer-facing administrative roles. Available for interviews and immediate hire opportunities.
Timeline
Retention Specialist - Charter Communication
05.2022 - Current
Office Administrator - FCC Environmental
09.2021 - 05.2022
Property Manager - Polo Glen Apartments
10.2017 - 02.2020
Avon Park High School - High School Diploma,
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