Candace Moe
Browns Valley,CA
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
General Manager
Motel 6 Marysville
05.2010 - 10.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Night Auditor
Ramada Inn & Suites
11.2006 - 12.2009
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Entered and updated sensitive customer information during check-ins and room changes.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored hotel's budget and financial records.
Education
High School Diploma -
Eau Claire Academy
Eau Claire, WI04.1997
Skills
- Staff Supervision
- Account Management
- Program Administration
- Customer Retention
- Customer Relationship Management
- Customer Relations
- Team Player
- Client Relations
- Operations Management
- Staff Management
- Staff Training/Development
- Time Management
Timeline
General Manager
Motel 6 Marysville
05.2010 - 10.2020
Night Auditor
Ramada Inn & Suites
11.2006 - 12.2009
High School Diploma -
Eau Claire Academy