Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Candace Montgomery

Long Beach,CA

Summary

Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.

Overview

18
18
years of professional experience

Work History

Outreach Navigator Case Manager

The People Concern
12.2021 - Current
  • Build effective relationships with individuals experiencing homelessness creating a plan to facilitate independence and improve mental and physical health
  • Maintain a caseload of 15-25 high acuity for case management services
  • Mediate conflict between clients and landlords/management companies to promote housing stability
  • Organize and maintain 15 to 30 peer's birthday and anniversaries
  • Maintain confidential information per HIPAA
  • Support and assist clients in obtaining documents for Interim Housing and Permanent Housing
  • Document and update participants status through HMIS and caseload
  • Communicate effectively with Program Manager and peers
  • Provide trauma informed and harm reduction to co-workers and clients
  • Conduct Intakes/Psychosocials and CES when client rolled in the program
  • Assist clients with completing housing applications and securing housing of their choice.

Program Coordinator

Long Beach Parks and Recreation
04.2006 - Current
  • Create core After School Program activities that meet the individual needs of enrolled children, ages 5-12
  • Manages the overall, daily operations of a recreation center in an at-risk, low-income community
  • Maintain records of accident reports, incident reports, and disciplinary action plans
  • Designs detailed, monthly calendars and flyers that advertise program content
  • Conducts daily safety checks and formulate service requests and work orders
  • Answer questions for customers, in person, via e-mail and on the phone
  • Calculate daily data, containing information on program participants
  • Lead routine trainings to reinforce policies and procedures
  • Supervised a team of 5 to 10 employees.

Shelter Supervisor

First Rate Staffing
06.2020 - 06.2022
  • Overseen and work with 4 subordinate staff to accommodate individual client needs
  • Problem-solving and assisting in Deescalating conflict between clients
  • Maintain client files, sign-in and out sheets and various daily logs
  • Inform clients of useful community resources and services
  • Oversee meal distributions and client temperature logs
  • Ensure that clients are following COVID-19 guidelines.

Education

Theater Degree -

Cal State Long Beach
05.2016

High School Diploma -

LONG BEACH POLYTECHNIC HIGH SCHOOL
05.2006

Skills

  • Proficient in Microsoft Office, Publisher, Outlook, and Homeless Management Information System
  • Open-minded to learning new things
  • Outstanding customer service
  • Problem Solver
  • Work very well on a team
  • Work well under pressure
  • Excellent multitasker
  • Quick learner
  • Decision-making capabilities
  • Team Coordination Experience
  • Basic First Aid Knowledge
  • Emergency response training

References

  • Jessica Flores, Supervisor, (562) 570-1640
  • Jose Torres, Supervisor, (323) 775-2003

Timeline

Outreach Navigator Case Manager

The People Concern
12.2021 - Current

Shelter Supervisor

First Rate Staffing
06.2020 - 06.2022

Program Coordinator

Long Beach Parks and Recreation
04.2006 - Current

Theater Degree -

Cal State Long Beach

High School Diploma -

LONG BEACH POLYTECHNIC HIGH SCHOOL

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Candace Montgomery