Candace Negron
Waco,TX
Summary
Dynamic Technical Support Representative with a proven track record at Apl Logistics, excelling in technical troubleshooting and remote support. Recognized for enhancing customer satisfaction through effective problem resolution and collaboration. Skilled in product troubleshooting and training, ensuring high-quality service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Apl Logistics
DFW
05.2022 - Current
- Assisted customers with technical issues via phone, email, and chat support.
- Documented customer interactions to ensure accurate follow-up and resolution tracking.
- Learned company products and services to provide informed troubleshooting advice.
- Collaborated with team members to resolve complex technical problems efficiently.
Data Entry Clerk
Gila
Austin, TX
03.2019 - 05.2022
- Processed high volumes of data entries with accuracy and attention to detail.
- Utilized data management software to streamline information retrieval and updates.
- Maintained organized records to ensure efficient access and reporting of data.
- Assisted in training new staff on data entry protocols and best practices.
Customer Service Representative
Hertz Car Rental
Remote
02.2018 - 02.2019
- Resolved customer inquiries efficiently through multi-channel communication platforms.
- Trained new team members on product knowledge and customer service protocols.
- Streamlined order processing by implementing a digital tracking system, enhancing accuracy in fulfillment.
- Collaborated with cross-functional teams to address complex customer issues and improve service delivery.
Education
Akins High School
Austin Texas06.2012
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
Timeline
Technical Support Representative
Apl Logistics
05.2022 - Current
Data Entry Clerk
Gila
03.2019 - 05.2022
Customer Service Representative
Hertz Car Rental
02.2018 - 02.2019
Akins High School