Candace Nelson
Denver,NC
Summary
Personable, hardworking, dedicated, and passionate professional with a multi-faceted ‘toolbox’ of experience who is eager to find success with a new team!
Overview
18
18
years of professional experience
Work History
Early Childhood Educator
The Learning Care Group
Denver, NC
11.2023 - Current
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Monitored classroom to verify safe and secure environment.
HR Administrator
CRVA
Charlotte, NC
03.2022 - 09.2023
- Provide ongoing support to the Chief Human Resources Officer and HR team members.
- Update HR database with new employee information, including employment verifications.
- Assist with on-boarding process for newly hired full-time employees, which includes presentations, scheduling, distribution of paperwork and communications.
- Help organize company-wide events designed to boost employee morale.
- Manage employee data and privacy to keep employee data confidential per organizational privacy policies.
- Assist with screening and interviews for requisitions.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assist with and monitored employee recognition programs.
Booking Manager
Bojangles Entertainment Complex, CRVA
Charlotte, NC
02.2019 - 03.2022
- Create and develop/enhance promoter relationships while booking events at both the Auditorium and Coliseum
- Responds to business leads issued by website, Visit Charlotte, phone and direct inquiries
- Researches history for new events to host at Bojangles’ Coliseum, Ovens Auditorium, and East CLT Room
- Research includes contacting other facilities by phone and/or email for information and other research techniques as needed
- Develops and coordinates with various departments, to create customized proposals for clients to ensure potential customer is excited to host event at the Bojangles’ Coliseum and Ovens Auditorium
- Oversee the venue event calendars to include,activity schedules, in-house events, private events and scheduled repairs and maintenance
- Assist in completing settlements, event P&L, forecasts and budgets for event revenue
- Work to integrate the venue sales process with the Visit Charlotte group sales team through Venue Ops booking software
- Review and update booking policies, procedures and collateral material as needed
- Review, update and maintain industry memberships and reporting in organizations like Pollstar, APAP, IEBA, etc
- Coordinate and lead site visit tours of Bojangles’ Coliseum, Ovens Auditorium, and East CLT Room for prospective clients
- Greets client when they arrive on-site and checks in to ensure event is running smoothly
- Entertain clients as their schedules allows before, during or after event; this may require afterhours
- Follows up with clients after event to express gratitude, ensure satisfaction, solicit feedback and attempt/trace to book future dates
- Issue contract requests and negotiate contracts
- Negotiate space modifications/date changes with client and issue amendment requests
- Respond to client complaints and negate any issues onsite involving the General Manager as needed
- Maintain accurate revenue projections in all bookings
- Assist in preparing Fiscal Year revenue forecast for budgeting by completing event profiles and updating revenue projections.
Senior Event Manager
Bojangles Entertainment Complex, CRVA
Charlotte, NC
06.2015 - 02.2019
- Serve as senior event manager for 200+ yearly events for Bojangles’ Coliseum and Ovens Auditorium
- Supervise 150+ part-time event staff, one full-time staff member, and contracted event staff at both venues
- Oversee Event Services Department: Track and submit payroll; oversee hiring process, coordinate ordering of uniforms; handle disciplinary paperwork and related activity; update/communicate policies and procedures; assist with coordination and implementation of employee training sessions; ensure all proper event services employee paperwork is submitted
- Serve as Manager on Duty for events; oversee all departments while serving (Event Services
- Parking, Operations, Engineering, Food and Beverage, Box Office)
- Research and maintain records of past, current, and potential events to determine specific needs (staffing requirements, demographic information, safety issues, merchandise, and F&B sales)
- Conduct site visits for potential and current clients
- Assist with event settlement processes including staffing estimates and staffing actuals
- Maintain close relationship with Contracts department for any related needs
- Input select events and related collateral into Venue Ops calendar
- Establish professional and courteous rapport with clients including promoters, promoter representatives, industry contacts, and guests
- Communicate all relevant event-related details to both full and part-time staff members
- Create & disperse monthly/yearly reports to the Accounting department.
Assistant Box Office Manager
Bojangles Entertainment Complex, CRVA
Charlotte, NC
11.2013 - 06.2015
- Supervise, train, and schedule up to 10 part-time employees and have the authority to make recommendations for hiring and firing of employees
- Perform parking reconciliations of each event for both venues
- Help insure that ticket buyers receive good customer service and have a positive experience with the Box Office by training workers in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer
- Build and manage events using Ticketmaster Classic ticketing system
- Prepare daily cash reports and deposits, reconcile daily ticket sales, update and troubleshoot ticketing system
- Coordinate with event promoters/agents to obtain ticket pricing structures, on-sale dates, discounts, holds, etc
- Contribute to the marketing efforts of Bojangles’ Coliseum & Ovens Auditorium by assisting in the development of marketing and promotional activities
Director of Game Operations/Ticketing
Augusta RiverHawks Hockey
04.2011 - 11.2013
- Manage and coordinate all aspects of game day operations and promotions; Coordinate all game day responsibilities including: set-up, promotional activities, promotions emcee, on-ice entertainment, manage staff of volunteers, fan interaction
- Manage staff of up to 15 individuals (interns and volunteers)
- Provide superior customer service to clients existing ticket holders, prospects, and single-game ticket customers
- Head of ticketing/ticket sales for Team
- Manage Kids Club and related events
- Maintain and edit website
- Contribute to marketing strategy and related collateral
- Compose press releases
- Maintain records of all season ticket, single-game, and group customers
Assistant Director of Sales/Team Exec
Aviator Sports and Events Center
04.2010 - 04.2011
- Of ticketing for all single-game, group, and season customers
- Coordinate all game day responsibilities including: set-up, promotional activities, promotions emcee, on-ice entertainment, manage staff of volunteers, fan interaction
- Manage staff of interns, off-ice officials, and office staff (approximately 10-15 per game)
- Provide superior customer service to clients - existing ticket holders, prospects, and single game customers
- Communicate with local media
- Maintain and update website
- Coordinate both player and mascot appearances within the community
- Maintain records of all season and group customers
Director of Communications
Cyclones’ Hockey
05.2006 - 05.2009
- Compose all Team press releases and game articles
- Coordinate all game day responsibilities including: set-up, promotional activities, promotions emcee, on-ice entertainment, manage staff of volunteers, fan interaction
- Provide superior customer service to clients
- Design all Team marketing collateral
- Communicate with local media and compose press releases
- Oversee Team ticket operations including synergies with other departments
- Maintain records of all season and group customers
Education
HR Assistant Certification -
Catapult
Crowd Management Certification -
NCDOI
Bachelor of Arts - Mass Communications
Winthrop University
Rock Hill, SCSkills
- Analytical and Critical Thinking
- HR Support
- Internal Communications
- Managing Live Events
- Complex Problem-Solving
- Time Management
- Talent Booking
- Contract Administration
- Schedule Management
- Records Management
- Talent Acquisition
- ADP Workforce Now
- Momentus Technologies (Ungerboeck, VenueOps)
- Teambuilding
Affiliations
International Association of Venue Managers
Toastmasters International
SIDS Certified, First Aid/CPR
December 2023
Timeline
Early Childhood Educator
The Learning Care Group
11.2023 - Current
HR Administrator
CRVA
03.2022 - 09.2023
Booking Manager
Bojangles Entertainment Complex, CRVA
02.2019 - 03.2022
Senior Event Manager
Bojangles Entertainment Complex, CRVA
06.2015 - 02.2019
Assistant Box Office Manager
Bojangles Entertainment Complex, CRVA
11.2013 - 06.2015
Director of Game Operations/Ticketing
Augusta RiverHawks Hockey
04.2011 - 11.2013
Assistant Director of Sales/Team Exec
Aviator Sports and Events Center
04.2010 - 04.2011
Director of Communications
Cyclones’ Hockey
05.2006 - 05.2009
Bachelor of Arts - Mass Communications
Winthrop University
HR Assistant Certification -
Catapult
Crowd Management Certification -
NCDOI