Candace Palmer

Versatile professional with strong qualifications in verbal/written communication and time management. Dedicated to offering quality results in efficiency, productivity, and customer retention.

• 07/01/2022, 07/01/2022, Account Protection Specialist, American Express, Worked remotely within SHIELD special handling team to review accounts for fraud concerns. Performed identity and transaction verification to secure compromised accounts. Utilized several programs while interacting with card holders and other departments to resolve pending loan or banking applications. Maintained privacy for prominent and Centurion members.
• 01/01/2017, 12/31/2018, Enrichment Instructor, PCG University Instructor, Managed a roster of over 50 students at various campuses. Provided individualized instruction to students in need of an individualized approach. Maintained a thorough knowledge base of instructional content to ensure effective instruction. Data entry of daily attendance and behavioral progress through Microsoft Excel.
• 01/01/2014, 12/31/2016, Specials Instructor, Clayton County Public Schools, Provided quality instruction in Dance technique. Choreographed, rehearsed, and directed multiple shows consisting of 50-150 students. Responsible for weekly lesson plans, equipment maintenance, and feedback to all stakeholders.
• 01/01/2007, 12/31/2008, Key Holder, Sanrio Stores, Nakajima USA, First point of contact for customers within a brick-and-mortar mall location. Responsible for processing sales and return transactions via POS systems. Performed open and closing procedures, merchandising, pick-up orders, and general customer service.
• 01/01/2006, 12/31/2007, Customer Service Representative, Princess Cruises, Reservations agent within a high-volume call center. Offered complete cruise/excursion bookings and hotel accommodations while processing payments via telephone. Data Entry.