Candace Payne
Summary
Dedicated customer service professional with 9 years of experience in high-volume environments, specializing in inbound customer support and order fulfillment. Proven track record in resolving customer inquiries and complaints, consistently exceeding performance targets. Bilingual in English and Spanish, with strong communication skills and certifications in OSHA safety and forklift operation. Committed to enhancing customer satisfaction and operational efficiency in fast-paced settings.
Customer service professional prepared to excel in addressing and resolving customer concerns. Notable for delivering consistent outcomes and maintaining positive customer relations. Emphasizes collaboration and adaptability in dynamic environments, with strong communication and empathy skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inbound Customer Service Representative
Moxie Pest Control
02.2020 - 11.2023
- Provided exceptional customer service to inbound callers, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls on a daily basis, consistently meeting or exceeding call handling targets
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Utilized active listening skills to understand customer needs and concerns, offering appropriate solutions and recommendations
- Maintained detailed records of all interactions with customers in the CRM system for future reference and follow-up purposes
- Calmly handled escalated customer complaints or difficult situations, de-escalating tensions and finding satisfactory resolutions
Cashier
Shake Shack
08.2014 - 11.2020
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
Order Puller
Neiman Marcus Group
09.2017 - 02.2020
- Efficiently pulled and prepared customer orders for shipment, ensuring accuracy and timeliness
- Utilized handheld scanners to locate and retrieve items from designated storage areas
- Maintained a high level of attention to detail when verifying order contents against packing slips or invoices
- Collaborated with warehouse team members to prioritize order fulfillment based on urgency and delivery deadlines
- Operated material handling equipment such as forklifts or pallet jacks to transport goods within the warehouse
Security Officer
Houston Harris Division Patrol
06.2014 - 08.2017
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
Education
High school diploma -
wilmer hutchins
Skills
- English
- Communication skills
- Spanish
- Customer service
- Inbound sales
- High-volume call centers
Certification
- Forklift safety trainingJanuary 2025 to Presentfocuses on developing and delivering comprehensive training programs that comply with OSHA standards, ensuring operators are safe and efficient. Responsibilities include conducting practical and theoretical instruction, evaluating trainee competence, providing constructive feedback, staying current on safety regulations, and fostering a strong safety culture to reduce accidents. Key skills for the role are strong communication, patience, a detailed approach to instruction, and potentially, prior experience as a forklift operator.
- OSHA 10December 2024 to Presentprovides an employer with proof of basic workplace safety knowledge required for many entry-level positions in industries like construction, manufacturing, and warehousing. A job description for an OSHA 10 position would focus on general labor or operator roles where the employee is expected to identify hazards, follow safety procedures, and promote a safe work environment, with specific responsibilities outlined in job postings
- TABC Certification
- Food Handler Certification
Languages
English
Full Professional
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- Participating in cooking contests and challenges to showcase culinary skills and creativity
Timeline
Inbound Customer Service Representative
Moxie Pest Control
02.2020 - 11.2023
Order Puller
Neiman Marcus Group
09.2017 - 02.2020
Cashier
Shake Shack
08.2014 - 11.2020
Security Officer
Houston Harris Division Patrol
06.2014 - 08.2017
High school diploma -
wilmer hutchins
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